Jason Grantham
Oil and Fuel industry
Lakeland,FL
Summary
Dynamic Service Technician with extensive experience at Fleetwing Oil, excelling in equipment installation and preventive maintenance. Recognized for enhancing customer satisfaction through effective troubleshooting and exceptional service. Proven ability to train junior technicians, fostering a culture of safety and continuous improvement while maintaining meticulous documentation and adherence to safety protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician, Fuel Driver, Truck Mechanic,
FLEETWING OIL.
06.2023 - 12.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards. delivered fuel in tank wagon and transport plus package delivery box truck.
- tank wagon and tractor mechanic, fuel rack repair
- tank farm , site maintenance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
Generator Technician
Lakeland Generator
11.2020 - 06.2023
- Executed installation services for new generators, ensuring adherence to safety protocols and client specifications.
- Conducted electrical testing to diagnose issues, enhancing equipment reliability and operational efficiency.
- Performed preventive inspections to identify potential problems, reducing the likelihood of equipment failures.
- Facilitated generator maintenance schedules, ensuring timely servicing and optimal performance of equipment.
- Managed documentation for service records, maintaining accurate logs of repairs and inspections for future reference.
- Adhered to safety compliance standards, promoting a secure work environment for all personnel.
- Provided customer technical support by addressing inquiries and troubleshooting operational challenges.
- Collaborated with team members to streamline workflow processes, improving overall service delivery efficiency.
- Trained junior technicians on equipment handling and safety procedures, fostering a knowledgeable workforce.
- Developed maintenance checklists to standardize procedures and enhance service consistency across operations.
- Investigated equipment malfunctions to identify root causes, implementing effective solutions to restore functionality.
- Assessed generator performance post-service, ensuring all adjustments met operational standards and client expectations.
- Coordinated with suppliers to source quality parts, optimizing repair timelines and customer satisfaction.
- Participated in ongoing training programs, remaining updated on industry advancements and best practices.
- Evaluated client sites for generator placement, providing recommendations based on power requirements and environmental considerations.
- Mounted new or rebuilt motors to generators.
- Assisted sales teams in presenting potential clients with accurate estimates of generator installation timelines and costs based on thorough site evaluations.
- Ensured regulatory compliance by staying informed of relevant industry guidelines and updating processes accordingly.
- Performed load bank testing on newly installed or repaired generators to ensure they met established performance standards before returning them to operation.
- Increased generator efficiency by performing regular maintenance, inspections, and repairs.
- Maintained components such as tires and wheel bearings.
- Collaborated with colleagues to share knowledge and develop best practices for servicing various brands of generators.
- Reduced client costs by recommending energy-efficient solutions and upgrades to existing generator systems.
- Maintained detailed service records to track generator performance, identify trends, and improve future maintenance plans.
- Troubleshot problems with engines and breakers.
- Optimized generator performance through meticulous calibration of voltage regulators, governors, and other key components during maintenance visits.
- Provided exceptional customer service by clearly communicating complex technical information in a way that was easy for clients to understand.
- Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.
- Improved safety standards through rigorous adherence to industry guidelines and regulations during all maintenance tasks.
- Set up and managed maintenance schedules.
- Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
- Managed multiple concurrent projects with tight deadlines by prioritizing tasks efficiently and maintaining clear communication with colleagues and clients throughout the process.
- Contributed towards team goals by consistently achieving individual performance targets related to job completions, customer satisfaction scores, and response times.
- Minimized downtime for clients by providing prompt on-site emergency services for generator failures.
- Cut and welded metal frames to fit specific models.
- Kept up-to-date with new technologies in the industry to provide clients with cutting-edge solutions for their power needs.
- Trained junior technicians on proper procedures for maintaining and repairing generators, ensuring high-quality workmanship across the team.
- Installed and maintained generator sets and equipment.
- Diagnosed and repaired mechanical issues on diesel, natural gas and propane gensets.
- Followed instructions from supervisor regarding daily job tasks and duties.
Vocational Trainer
Polk County School Board
08.2019 - 11.2020
- Evaluated the effectiveness of training interventions using data-driven analytics, allowing for informed decision-making regarding future initiatives.
- Maintained accurate records of all trainees, including their progress and attendance, ensuring proper documentation for accreditation purposes.
- Provided ongoing support for trainees through personalized coaching sessions, leading to increased confidence in their abilities.
- Organized workshops and seminars featuring guest speakers from various industries, exposing trainees to valuable insights from experienced professionals.
Vocational Trainer
Polk County School Board
08.2013 - 06.2019
- Coordinated closely with other departments to align training objectives with overall organizational goals, ensuring consistency across all functions.
- Continuously updated curriculum to reflect changes in industry standards and best practices, ensuring that trainees were well-equipped to succeed in their careers.
- Streamlined the training process by developing standardized evaluation methods for both trainers and trainees.
- Developed innovative teaching strategies that catered to different learning styles, increasing participant engagement during training sessions.
Keckler Group/ Robert Tate Con.
Project Manager/ Electrician
01.2017 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Haines City High School
Haines City, FL06-1993
Skills
- Equipment installation
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Testing and evaluation
Certification
CDL class A X endorsement
generac cert.
briggs master tech.
cummins generator cert.
honda small engine cert,
to many certifications to list
Timeline
Service Technician, Fuel Driver, Truck Mechanic,
FLEETWING OIL.
06.2023 - 12.2025
Generator Technician
Lakeland Generator
11.2020 - 06.2023
Vocational Trainer
Polk County School Board
08.2019 - 11.2020
Keckler Group/ Robert Tate Con.
Project Manager/ Electrician
01.2017 - 04.2019
Vocational Trainer
Polk County School Board
08.2013 - 06.2019
High School Diploma -
Haines City High School