Jason Gray
Dove Creek,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful 20 plus year US Navy career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
IT Support Technician
City Of Cortez
02.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Trained users on how to operate multiple software programs including Chrome and Microsoft Office Suite.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Processed over 15 support requests weekly for technical assistance on wide range of issues related to Windows, Google Chrome, and Microsoft Office.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Information Technology Specialist
United States Navy, USN
07.2000 - 02.2021
- Trained end-users of various software platforms on use, functionality, and application to business problems.
- Identified and solved technical issues using variety of diagnostic tools.
- Evaluated and resolved LAN, HF, UHF, and satellite telecommunications technical problems for end users efficiently to minimize downtime.
- Monitored Microsoft Exchange, Windows 8, domain name system servers, Navy Tactical Command Support System servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Loaded software, granted permissions and configured hardware for new employees as part of check in process.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Addressed all questions and concerns from end users regarding Microsoft programs.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained professional, organized and safe environment for employees and patrons.
- Performed tests of functionality, security and performance of different workstations and devices.
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Led skilled IT teams in providing exceptional technical support, fostering collaborative environments that promoted professional growth.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
Education
High School Diploma -
Dove Creek High School
Dove Creek, CO05.2000
Skills
- Staff Management
- Technical troubleshooting
- Excellent problem-solving abilities
- Networking issues
- Customer service expert
- Written and oral communication
- Highly Professional
- Coaching and mentoring
Certification
- CompTIA Project+ certification
- Top Secret Security Clearance
- Microsoft Certified Professional (MCP)
- CompTIA Security+ certification
Timeline
IT Support Technician
City Of Cortez
02.2021 - Current
Information Technology Specialist
United States Navy, USN
07.2000 - 02.2021
High School Diploma -
Dove Creek High School
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