Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
29
29
years of professional experience
Work History
Poker Dealer/Poker Dual Rate Supervisor
Caribbean Cardroom
Kirkland, Washington
06.2021 - Current
Dealt cards to players in accordance with established rules and regulations of the game.
Maintained a clean and organized work area.
Provided excellent customer service by responding promptly to guest inquiries or complaints.
CDL Truck Driver
SEI
Milton, Washington
12.2014 - 06.2021
Checked vehicle before and after trips for mechanical items and safety issues.
Maintained logbook of working hours, following federal regulations on rest breaks.
Followed all applicable traffic laws and maintained safe driving practices at all times.
Poker Supervisor
Iron Horse Casino
Auburn, WA
01.2008 - 01.2015
Developed strategies to increase revenue within the poker room through promotional activities.
Organized special events such as tournaments, charity fundraisers.
Adhered to strict internal controls for table limits, credit extensions, collection practices.
Assessed dealer performance on a regular basis and provided guidance when needed.
Addressed employee grievances or concerns in a timely fashion according to company policy.
Poker Dealer/Poker Dual Rate Supervisor
Diamond Lils Card Casino
Renton, Washington
09.2002 - 01.2008
Monitored games for adherence to gaming laws and regulations, as well as house policies.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Ensured that all necessary supplies were available throughout shift.
Verified identification of customers before allowing them to play poker.
Collected gaming chips from players at end of each game session.
Education
High School Diploma -
Mt Tahoma
Tacoma, WA
01-1990
Skills
Customer Service
Team Management
Multitasking
Timeline
Poker Dealer/Poker Dual Rate Supervisor
Caribbean Cardroom
06.2021 - Current
CDL Truck Driver
SEI
12.2014 - 06.2021
Poker Supervisor
Iron Horse Casino
01.2008 - 01.2015
Poker Dealer/Poker Dual Rate Supervisor
Diamond Lils Card Casino
09.2002 - 01.2008
High School Diploma -
Mt Tahoma
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