Jason Griffin
Ashland,AL
Summary
A seasoned Technician with a proven track record at DIRECTV, I excel in system diagnostics and customer service, enhancing system reliability and customer satisfaction. Leveraging attention to detail and comprehensive knowledge in troubleshooting, I've significantly reduced downtime and improved equipment lifespan. My commitment to continuous learning and safety standards sets me apart in advancing technology applications.
Diligent [Desired Position] with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
16
16
years of professional experience
Work History
Technician
DIRECTV
09.2011 - Current
- Diagnosed system malfunctions for timely repairs and minimal downtime.
- Improved equipment performance by conducting regular maintenance and troubleshooting issues.
- Executed installation processes to ensure proper setup and functionality of systems.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Paint Room Supervisor
Cheaha Cabinets
01.2009 - 09.2011
- Improved inventory management, optimizing supplies usage and minimizing waste in housekeeping operations.
- Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Provided constructive feedback to employees through regular performance evaluations, setting clear expectations for improvement when needed.
- Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
Education
High School Diploma -
Mellow Valley High School
Cragford Al05-2002
Skills
- Attention to detail
- Customer service
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- System troubleshooting
- Repair services
- Workload management
- Routine Inspections
- Equipment Repair
- OSHA compliance
- Team Training
- Safety Equipment
- Product Inspections
- Electrical repair
- Issue resolution
- Tech-Savvy
- Hardware installation
- Blueprint reading
- System diagnostics
- System installation
- System Tests
- General Plumbing
- Minor Carpentry
- Critical thinking
Timeline
Technician
DIRECTV
09.2011 - Current
Paint Room Supervisor
Cheaha Cabinets
01.2009 - 09.2011
High School Diploma -
Mellow Valley High School
Similar Profiles
Felicia AtkinsFelicia Atkins
Customer Loyalty Representative at DIRECTVCustomer Loyalty Representative at DIRECTV
Arjun NambiarArjun Nambiar
Senior Platform Engineer at DIRECTVSenior Platform Engineer at DIRECTV
JASON GRIFFINJASON GRIFFIN
Technician at DIRECTVTechnician at DIRECTV