Jason Griffin
Cedar City,UT
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
20
20
years of professional experience
Work History
Branch Manager
Residential Wholesale Mortgage, Inc.
Cedar City, UT
03.2024 - Current
- Originate Mortgage Loans- Experienced in Conventional, FHA, VA, USDA and Non-QM loans.
- Assess customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Establish and nurtured relationships with real estate agents and other industry professionals.
- Ensure compliance with all federal, state and local regulations related to mortgage lending.
- Direct daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Coordinate promotional campaigns for new products or services in order to boost sales revenue.
- Comply with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Support outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
Licensed to originate loans in Nevada
Heritage Reverse Mortgage
06.2023 - 03.2024
- Licensed to originate loans in Nevada while brokering with Valley Mortgage Group
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Branch Manager
Valley Mortgage Group
02.2023 - 03.2024
- Originated mortgage loans, manage other loan officers and day to day business of the branch
- Developed and implemented strategies to originate mortgage loans from various sources.
- Negotiated terms and conditions with customers in order to secure optimal financing packages.
- Established relationships with lenders, investors, underwriters and other key stakeholders in the lending process.
- Analyzed customer's financial information including income, assets, liabilities and credit history to assess risk profile.
- Reviewed existing mortgages for refinancing opportunities or modifications based on current market conditions.
- Maintained up-to-date knowledge of changing regulations related to mortgage products offered by lenders.
- Developed marketing plans designed to promote services provided by the company as a Senior Mortgage Broker.
- Researched new industry trends and best practices related to mortgage brokering services.
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
Branch Manager
Sun American Mortgage
01.2020 - 02.2023
- Originated mortgage loans, manage other loan officers and day to day business of the branch.
- Experienced in Conventional, FHA, VA, USDA, and Utah Housing Financing.
- Consulted and advised First Time Home Buyers with their first home purchase.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Branch Manager/Loan Officer
Castle & Cooke Mortgage
10.2007 - 01.2020
- Originated mortgage loans, managed other loan officers, and day-to-day business of the branch.
- Experienced in Conventional, FHA, VA, USDA, and Utah Housing Financing.
- Consulted and advised First Time Home Buyers with their first home purchase.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Loan Officer
Hometowne Mortgage
05.2005 - 10.2007
- Originated mortgage loans as a loan officer
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Negotiated terms and conditions of loan agreements with borrowers.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Education
Associate of Science - Finance
Southern Utah University
Cedar City, UT05-2007
Skills
- Branch Operations Management
- Business Development
- Community relations
- Strong interpersonal skills
- Customer Service
- Excels in team leadership
- Client acquisition
- Account review
- Strategic planning
- Coaching and mentoring
- Relationship management
- Account analysis expertise
- Sales planning
- Accounts receivable
- Sales professional
- Excellent work ethic
Timeline
Branch Manager
Residential Wholesale Mortgage, Inc.
03.2024 - Current
Licensed to originate loans in Nevada
Heritage Reverse Mortgage
06.2023 - 03.2024
Branch Manager
Valley Mortgage Group
02.2023 - 03.2024
Branch Manager
Sun American Mortgage
01.2020 - 02.2023
Branch Manager/Loan Officer
Castle & Cooke Mortgage
10.2007 - 01.2020
Loan Officer
Hometowne Mortgage
05.2005 - 10.2007
Associate of Science - Finance
Southern Utah University
Similar Profiles
Robert CatinoRobert Catino
Sr. Processor III at Guild Mortgage/Residential Mortgage ServicesSr. Processor III at Guild Mortgage/Residential Mortgage Services
Polly CruzPolly Cruz
Senior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage GroupSenior Mortgage Loan Originator at DG Pinnacle /Encompass Mortgage Services /Paramount Residential Mortgage Group
Matthew RobinsonMatthew Robinson
Underwriter at United Wholesale MortgageUnderwriter at United Wholesale Mortgage