Jason Grinley
Terre Haute,IN
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, my tenure at Performance Food Group, PFG, honed my problem-solving and interpersonal communication skills. Achieved significant improvements in efficiency and safety, demonstrating a strong commitment to professional excellence and reliability. My approach blends technical GPS mapping expertise with a genuine dedication to customer service, fostering trust and repeat business.
Overview
33
33
years of professional experience
Work History
Food Delivery Driver
Performance Food Group, PFG
11.2018 - 02.2025
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Developed and maintained professional relations between customer, store personnel, and company.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Adapted quickly to new technology and apps for efficient order tracking and delivery.
- Maintained vehicle cleanliness and safety, contributing to positive company image.
- Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
- Facilitated smooth delivery process, communicating effectively with customers about arrival times.
- Minimized delivery errors by verifying orders and customer details thoroughly before departure.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
- Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
- Enhanced team morale by sharing tips and best practices for efficient food delivery.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
- Resolved customer complaints with professionalism, restoring confidence in service.
- Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
- Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
- Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
- Improved delivery efficiency with meticulous planning and route optimization.
- Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
- Promoted culture of safety, adhering strictly to road safety regulations and company policies.
- Contributed to team goals by exceeding individual delivery targets without compromising service quality.
- Supported operational efficiency, keeping accurate logs of deliveries and vehicle maintenance.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Operated delivery vehicles safely and efficiently.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
Route Driver
Ruan Logistics
06.2014 - 11.2018
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Participated in ongoing training programs to enhance driving skills, staying informed about industry best practices and emerging technology trends.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
- Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
- Decreased customer dissatisfaction [Number]% by providing on-time or ahead of schedule delivery.
- Assisted warehouse staff in inventory management, leading to better product availability for customers on assigned routes.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Inspected and loaded delivery trucks and picked up customer returns.
- Safeguarded company assets through vigilant monitoring of cargo integrity during transit, preventing losses due to theft or damage before reaching their intended destination.
- Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
- Enhanced team morale and efficiency by sharing route optimization tips with fellow drivers.
- Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
- Maintained accurate delivery records, ensuring all transactions were documented for accountability.
- Improved route planning and reduced delivery times with use of advanced navigation tools.
- Achieved significant reduction in fuel consumption with strategic route planning and efficient driving habits.
- Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
- Supported new driver training by sharing expertise and practical tips for efficient and safe driving practices.
- Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
- Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
Transportation Manager
B and B Foods
07.1998 - 06.2014
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Oversaw team of [Number] drivers by reviewing performance to promote timely and efficient deliveries and operations.15
- Oversaw team of [Number] drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Implemented safety measures, resulting in a significant decrease in accidents and injuries among drivers.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Streamlined communication between departments to ensure smooth operation of transportation network.
Fabricator
Tri-Manufacturing
02.1998 - 03.1998
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Fabricated components and structures following customer requirements.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Customized metal parts to client specifications, enhancing customer satisfaction with tailor-made solutions.
- Improved project outcomes by meticulously selecting appropriate materials for each fabrication task.
- Minimized project delays by proactively addressing potential issues in fabrication process.
- Managed project timeline and resources to complete work on time and within budget.
- Reduced material waste by accurately measuring and cutting materials to precise specifications.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Collaborated with team members on complex projects, ensuring timely completion and high-quality workmanship.
- Collaborated with team members to complete projects accurately and quickly.
Aerospace Maintenance Journeyman
United States Air Force, USAF
03.1992 - 04.1997
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Upheld high levels of quality control in all aspects of maintenance tasks, ensuring consistent adherence to manufacturer specifications.
- Diagnosed complex mechanical issues with precision and implemented effective solutions.
- Increased overall reliability of the fleet by performing preventative maintenance checks regularly.
- Contributed to the reduction of operational costs by implementing efficient repair practices and minimizing waste materials.
- Maintained accurate documentation of all maintenance tasks, upholding strict industry standards.
- Inspected equipment, systems and components for operational readiness and compliance with standards.
- Enhanced aircraft safety by conducting thorough inspections and identifying maintenance needs.
- Supported continuous improvement initiatives by actively participating in training programs and staying current on industry advancements.
- Optimized inventory management by tracking essential parts, tools, and equipment for timely repairs.
- Demonstrated exceptional problem-solving abilities when faced with challenging repair situations under tight deadlines.
- Promoted an environment committed to safety best practices among team members at all times.
- Achieved swift resolutions for critical system malfunctions by leveraging extensive technical knowledge in aerospace maintenance operations.
- Exemplified strong work ethic, maintaining flexible availability to address urgent repair needs as they arose.
- Improved aircraft readiness rates with meticulous attention to detail during routine inspections.
- Completed scheduled and unscheduled repairs to ensure optimal aircraft performance.
- Collaborated with fellow technicians, sharing knowledge and expertise for successful maintenance projects.
- Scheduled and completed maintenance according to or ahead of schedule.
Education
Class A CDL - Tanker
Franklin College Truck Driving School
Paducah, KY04-1997
High School Diploma -
South Vigo High School
Terre Haute, IN06-1991
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Excellent communication
- Time management
- Safe driving
- Dedicated team player
- Relationship building
- Safe food handling
- Customer communication
- Valid Driver's license
- Decision-making
- Clean driving record
- Smartphone operation
- Safety awareness
- GPS mapping
- Payment handling
- Payment collection
- Professional appearance
- Motor vehicle operation
- Heavy lifting
- Order verification
- Vehicle inspection
- Delivery coordination
- Dispatch interaction
- Two-wheeler operation
- DOT regulations compliance
- Loading and unloading
- Proper food temperatures
- Dependable and reliable
- Multitasking Abilities
- Client relations
- Organizational skills
- [State] Driver's license
- Safe vehicle operation
- Route management
- Task prioritization
- Product distribution
- Written communication
- Active listening
- Interpersonal communication
- Clean MVR
Timeline
Food Delivery Driver
Performance Food Group, PFG
11.2018 - 02.2025
Route Driver
Ruan Logistics
06.2014 - 11.2018
Transportation Manager
B and B Foods
07.1998 - 06.2014
Fabricator
Tri-Manufacturing
02.1998 - 03.1998
Aerospace Maintenance Journeyman
United States Air Force, USAF
03.1992 - 04.1997
Class A CDL - Tanker
Franklin College Truck Driving School
High School Diploma -
South Vigo High School
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