Jason Guerrero
Jacksonville,FL
Summary
Results-driven professional with a proven history of delivering high-quality work and achieving organizational goals. Strong communication and teamwork skills enhance collaboration and service delivery. Committed to continuous learning and adaptability in fast-paced environments. Demonstrates a proactive approach and a strong work ethic to support team success.
Overview
12
12
years of professional experience
Work History
Technician Specialist
Cal-Line Equipment
Livermore, CA
11.2024 - 05.2025
- Resolved customer complaints quickly and efficiently while providing excellent customer service.
- Created detailed reports documenting test results and other relevant information regarding system performance.
- Repaired faulty components on various types of mechanical and electronic systems using specialized tools.
- Assisted in training users on new products or software updates.
- Demonstrated advanced product knowledge to solve customer issues.
- Developed and maintained strong relations with customers to meet quality expectations.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
Small Business Owner
Jasons Mobile Repair
Stockton, CA
06.2021 - 11.2024
- Oversaw daily operations of small business including customer service and financial management.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Established and maintained relationships with suppliers and clients.
- Ensured compliance with local, state, and federal regulations affecting business operations.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
Executive Assistant to the President
Tmw and associates
Stockton , CA
01.2021 - 05.2021
- Collaborated with external vendors and suppliers to ensure timely delivery of services or products requested by the president's office.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Managed and tracked expenses to meet company budget requirements.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to architects, engineers, contractors, and city building employees through emails, phone calls, and in-person interactions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Technician Team Leader
Valley Power Systems
West Sacramento, CA
05.2013 - 01.2018
- Ensured quality standards were maintained throughout the process.
- Assisted in training new technicians and provided guidance when needed.
- Performed troubleshooting of equipment issues, identified root causes and implemented solutions.
- Provided technical support to team members on a daily basis.
- Communicated effectively with customers, vendors, and other stakeholders.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Implemented troubleshooting techniques to resolve issue.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Collaborated with outside sales representatives in order to increase sales volume.
Education
Some College (No Degree) - Machinist Cert.
San Joaquin Delta College
Stockton, CASkills
- Customer service and support
- Technical troubleshooting and support
- User training and development
- Problem solving and analysis
- Team leadership and collaboration
- Health and safety compliance
- Cost control strategies
- System diagnostics and evaluation
- Analytical thinking skills
- Customer relationship management
- Effective communication skills
- Attention to detail and accuracy
- Relationship building techniques
- Customer engagement strategies
- Time management proficiency
- Product knowledge and expertise
Timeline
Technician Specialist
Cal-Line Equipment
11.2024 - 05.2025
Small Business Owner
Jasons Mobile Repair
06.2021 - 11.2024
Executive Assistant to the President
Tmw and associates
01.2021 - 05.2021
Technician Team Leader
Valley Power Systems
05.2013 - 01.2018
Some College (No Degree) - Machinist Cert.
San Joaquin Delta College
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