Dynamic leader with proven expertise in coaching and mentoring, and first-line quality control, honed at Guy&O'Niell and Willies Lake Front Lanes. Excelled in fostering teamwork, enhancing employee engagement, and driving process improvement, resulting in increased efficiency and community involvement. Skilled in conflict resolution and promoting workplace safety, consistently achieving high levels of team satisfaction and performance.
As the first shift in making sure all paperwork, materials, date codes and labels are correct. Making sure needed materials are on the line to run at start of shift.
Coordinate with employees when they need materials brought to the line via shipping. When issues arise, if I couldn't solve it, coordinate with maintenance on the issue at hand.
Knowing all equipment on the line and helping when needed.
Promote positive work environment by fostering teamwork and communication.
Training new team members by showing and relaying information company procedures and safety requirements.
Addressed customer concerns promptly, maintaining a high level of satisfaction among patrons.
Assisted in budget preparation, monitoring expenses to maintain financial goals.
Developed partnerships with local schools and organizations by offering discounted rates for group events, increasing exposure within the community.
Coordinated special events, boosting community involvement and overall revenue.
Learning how to be a coach not a manager