Jason Guzman
Lubbock,TX
Summary
Dedicated HVAC professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Service Manager
Earls Plumbing Heating And Air
Lubbock
10.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
Service Technician
Texas Trane
Lubbock , TX
01.2015 - 10.2019
- Evaluated systems according to predetermined checklist and noted issues.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
BTAC
Lubbock , TX
03.2010 - 12.2014
- Trained customer employees and managers on machine use and maintenance.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Streamlined HVAC repair processes to minimize day-to-day downtime and increase overall productivity.
Education
No Degree - Advertising
South Plains College
Levelland, TXNo Degree -
Monterey High School
Lubbock, TXSkills
- Vendor Relations
- Job Prioritizing
- Schedule Preparation
- Skilled Maintenance and Repair
- Decision Making
- Welding and Brazing
- Attention to Detail
- Employee Motivation
- Relationship Building
- Adaptability and Flexibility
- Time Management
- Dependable and Consistent
Timeline
Service Manager
Earls Plumbing Heating And Air
10.2019 - Current
Service Technician
Texas Trane
01.2015 - 10.2019
Service Technician
BTAC
03.2010 - 12.2014
No Degree - Advertising
South Plains College
No Degree -
Monterey High School
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