Jason Haffey
Cincinnati,OH
Summary
Dynamic Operations Manager with a proven track record at Hader Heating & Cooling, excelling in team leadership and inventory management. Enhanced customer satisfaction through effective communication and strategic problem-solving, achieving significant performance improvements. Skilled in employee relations, fostering accountability, and driving operational excellence in fast-paced environments.
Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
39
39
years of professional experience
Work History
Operations Manager
Hader Heating & Cooling
05.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Accounting Assistant
Chesapeake
08.2011 - 05.2012
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Vending Route Driver
Office Snak
03.2008 - 03.2010
- Strengthened relationships with clients by providing exceptional customer service and addressing concerns promptly.
- Minimized product waste by closely monitoring expiration dates and rotating items accordingly.
- Improved customer satisfaction by ensuring timely and accurate delivery of vending products.
- Upheld excellent rapport with existing clients while actively seeking out opportunities to expand the client base for increased business growth.
- Increased product visibility with attractive display arrangements that enticed customers to make purchases.
- Reduced downtime for machines by promptly troubleshooting issues and coordinating repairs when necessary.
Plumbing Apprentice
Kimmey Plumbing
05.2002 - 11.2004
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Safely handled tools and equipment in large-scale projects.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
Window Assembler
Pella Windows
05.2000 - 05.2002
- Maintained a high level of accuracy in cutting, joining, and assembling window components, ensuring optimal product quality and longevity.
- Adhered to all safety regulations while using various tools, machinery, and equipment during the window assembly process.
- Assisted in training new team members, ensuring they were equipped with necessary knowledge and skills to succeed in their roles as Window Assemblers.
- Effectively resolved any setbacks or challenges encountered during the assembly process by swiftly applying problem-solving strategies when necessary.
Store Manager
Springdale IGA
03.1992 - 03.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Grocery Stock Clerk
Kroger
06.1986 - 03.1992
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Improved product availability by efficiently restocking shelves and display areas.
- Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.
Education
High School Diploma -
Northwest
Cincinnati, OH05-1988
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Schedule management
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Manager
Hader Heating & Cooling
05.2012 - Current
Accounting Assistant
Chesapeake
08.2011 - 05.2012
Vending Route Driver
Office Snak
03.2008 - 03.2010
Plumbing Apprentice
Kimmey Plumbing
05.2002 - 11.2004
Window Assembler
Pella Windows
05.2000 - 05.2002
Store Manager
Springdale IGA
03.1992 - 03.2000
Grocery Stock Clerk
Kroger
06.1986 - 03.1992
High School Diploma -
Northwest
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