Jason Hall
Hoboken,NJ
Summary
Dynamic and results-oriented Performance and Operations Manager with over 5 years of experience at Wunderkind, specializing in performance assurance and cross-functional team leadership. Proven expertise in leveraging advanced analytics tools and strategic planning to enhance product performance and customer success. Adept at managing and developing high-performing teams, with a strong focus on data-driven decision-making and process optimization. Excels in fast-paced environments, consistently delivering innovative solutions to complex business challenges. Eager to bring a blend of analytical acumen, technical proficiency, and passion.
Overview
5
5
years of professional experience
Work History
Performance Assurance & Operations Manager
Wunderkind
12.2021 - Current
- Led with the Analytics team to provide Customer Success Managers with tools to better understand & assure the performance of the WKND product
- Owned alerting & monitoring of critical features & product performance for the commercial organization
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
Product Integrity Lead, Operations
Wunderkind
01.2021 - 12.2021
- Developed time saving processes, top-quality materials, and tooling for the professional services department
- Conducted thorough audits of 26 team analytical tools to detect and identify areas for improvement, own, and implement solutions
- Identified and resolved complex data discrepancies, ensuring accurate reporting and decision making
Product Integrity Manager
Wunderkind
01.2019 - 12.2021
- Crafted comprehensive and efficient testing plans for custom client integrations
- Proactively communicated and managed expectations to client-facing teams
- Collaborated in cross-functional settings to create proactive solutions
- Identified areas for process improvement and help develop new standards & processes
- Trained new hires, evaluate progress, and provide constructive feedback
Product Integrity Analyst
Wunderkind
07.2018 - 07.2019
- Created thorough and efficient testing plans for standard client integrations
- Tailored communication to adjacent teams to create digestible and actionable results
- Leveraged product knowledge and available resources & tools to ensure high-quality UX
- Prioritized tasks and managed personal workflow effectively
Education
Bachelor of Science - Marketing and Web Development
ROGER WILLIAMS UNIVERSITY, GABELLI SCHOOL OF BUSINESS (AASCB
Bristol, RI06.2018
Skills
- Artificial Intelligence Integration & Testing
- Analytical Skills
- Analytics
- Cross-functional Team Leadership
- Customer Retention
- Business Analytics
- Data Analytics
- Data Visualization
- Looker Data Studio
- Google Sheets / Microsoft Excel
- Strategic Communications
- Strategic Planning
Timeline
Performance Assurance & Operations Manager
Wunderkind
12.2021 - Current
Product Integrity Lead, Operations
Wunderkind
01.2021 - 12.2021
Product Integrity Manager
Wunderkind
01.2019 - 12.2021
Product Integrity Analyst
Wunderkind
07.2018 - 07.2019
Bachelor of Science - Marketing and Web Development
ROGER WILLIAMS UNIVERSITY, GABELLI SCHOOL OF BUSINESS (AASCB
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