Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jason Halla

Sr. Manager, Fulfillment
Middletown,CT

Summary

Versatile Manager specializing in technical operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

27
27
years of professional experience

Work History

Operations Manager

DISH Network
Windsor, CT
01.2024 - Current
  • Manage Technical Operations, Warehouse, Fleet and the Facility
  • Conduct regular performance reviews, One on Ones and Check In meetings, identifying areas for improvement and developing action plans to address them.
  • Supervise operations and warehouse staff and keep employees compliant with company policies and procedures.
  • Lead hiring, onboarding and training of new hires to fulfill business requirements.

SENIOR MANAGER, WORKFORCE MANAGEMENT

Comcast
Virtual, CT
11.2020 - 05.2023
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Brainstormed and developed strategies to achieve short and long term business objectives.
  • Led the team through the transition from many virtual Regional teams to one Divisional team.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Manager 2 Workforce Management

Comcast
Berlin, CT
05.2016 - 11.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager 2 Engineering

Comcast
Berlin, CT
03.2014 - 05.2016
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Created a new ticketing system for escalation tracking and supporting process improvements.

Manager 1 Engineering

Comcast
Berlin, CT
07.2010 - 02.2014
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Created a highly skilled team to handle escalations and coaching opportunities across the Region

Supervisor Advanced Technical Support

Comcast
Berlin, CT
08.2008 - 07.2010
  • Maintained compliance with company policies, objectives, and performance goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating principles and developed training manual to use for reference.
  • Handled customer escalations, resolved issues, and adjusted policies to meet changing needs.

Network Engineer

Comcast
Berlin, CT
07.2007 - 08.2008


  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.


Advanced Technical Support Technician

Comcast
Berlin, CT
06.2004 - 07.2007
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from Technicians and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Completed inventory counts and organized supplies.

Installation and Service Technician

Comcast
Berlin, CT
08.1998 - 06.2003
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Followed all company guidelines regarding safety procedures when out in field.

Education

A+, N+ - IT Certification

Capital Community College
Hartford, CT
05.2001 -

Skills

    Troubleshooting and problem resolution

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Accomplishments

  • Supervised teams of 12 to 100+ staff members.
  • Heavily involved in ERGs including creating a mentorship program
  • Worked cross functionally on large scale projects included acquisitions, product roll outs and events.
  • Launched new testing and monitoring hardware and software.
  • Developed best practices for leading a team in a virtual environment.
  • Reinvented floor support utilizing emerging technologies.

Timeline

Operations Manager

DISH Network
01.2024 - Current

SENIOR MANAGER, WORKFORCE MANAGEMENT

Comcast
11.2020 - 05.2023

Manager 2 Workforce Management

Comcast
05.2016 - 11.2020

Manager 2 Engineering

Comcast
03.2014 - 05.2016

Manager 1 Engineering

Comcast
07.2010 - 02.2014

Supervisor Advanced Technical Support

Comcast
08.2008 - 07.2010

Network Engineer

Comcast
07.2007 - 08.2008

Advanced Technical Support Technician

Comcast
06.2004 - 07.2007

A+, N+ - IT Certification

Capital Community College
05.2001 -

Installation and Service Technician

Comcast
08.1998 - 06.2003

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Jason HallaSr. Manager, Fulfillment