Jason Ham
Fairport,NY
Summary
Dynamic leader with a proven track record at JTH Construction, adept in operations management and customer relations. Excelled in building strong client relationships, enhancing customer satisfaction, and leading teams to exceed performance goals. Skilled in project management and effective communication, significantly contributing to business growth and operational efficiency.
Overview
16
16
years of professional experience
Work History
Field Construction Inspector
National Raildroad Safety Services
06.2023 - Current
- Provided valuable support to junior inspectors by sharing knowledge and offering guidance, fostering a collaborative work environment that prioritized professional growth.
- Prevented costly rework or repair efforts by identifying non-compliant installations early in the construction process.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Enhanced collaboration among stakeholders by participating in pre-construction meetings to review expectations for inspections and regulatory compliance.
- Completed inspections of current construction, refurbishment and repair projects.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Maintained professional expertise through participation in industry training programs, seminars, and workshops focused on advances in building codes, materials technology, and best practices for construction inspections.
- Streamlined communication between contractors and architects by providing clear documentation of inspection results, including photographs when necessary.
- Made and submitted reports detailing finding and any actions taken.
- Reduced safety hazards on construction sites by conducting regular safety audits and making recommendations for improvements.
Owner
JTH Construction
01.2009 - 06.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
Commercial Property Manager
Morgan Properties
04.2010 - 05.2015
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Contacted clients and underwriters to obtain additional information.
- Created customized monthly reports detailing property performance metrics for owner review.
Education
GED - Business Management
Red Jacket
Manchester, NY06.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Staff Management
- Team Oversight
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Team Leadership
- Effective leader
- Goal Setting
- Schedule Management
- Employee Relations
- Employee Scheduling
- Delegating Work
- Operations Oversight
Timeline
Field Construction Inspector
National Raildroad Safety Services
06.2023 - Current
Commercial Property Manager
Morgan Properties
04.2010 - 05.2015
Owner
JTH Construction
01.2009 - 06.2023
GED - Business Management
Red Jacket
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