Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jason Hamm

Stephens City,VA

Summary

Experienced Program Manager with a demonstrated history of working in the mining & metals industry. Skilled in Engineering Management, Operations Management, Procurement, Engineering, and Strategic Planning. Strong program and project management professional with a BS focused in Business Management from University of Rochester Goal-oriented manager with distinguished experience in Multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

28
28
years of professional experience
1
1
Certification

Work History

AmbuBus Product Sales Manager

First Line Technology
12.2019 - Current
  • Responsible for overseeing all activities relating to researching, designing and marketing AmbuBus products for First Line Technology
  • Reviewed and adjusted inventory levels and product production schedules to maintain product availability
  • Directed and coordinated all AmbuBus sales activity regionally and nationally
  • Sales/ Process Solutions
  • Adjusted and established selling prices by monitoring competition, costs and supply and demand.
  • Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
  • Developed and implemented effective sales strategies to boost sales [Number]% and customer satisfaction ratings [Number]%.
  • Determined gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Adjusted and established selling prices by monitoring competition, costs and supply and demand

Regional Sales Manager

Bryan Tool & Machining Inc
05.2019 - 12.2019
  • Selling services to prospective businesses, organizations, and government agencies
  • Worked with existing customers to maintain positive business transaction and relationship in hopes of making future sales.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Program Manager

Winchester Metals
12.2016 - 06.2019
  • Coordinated different related projects in company to ensure direction of company goals.
  • Organize various programs and activities to improve company efficiencies ranging from creating new processes and ordering new technology/machines.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Interacted with customers and clients to identify business needs and requirements.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Leveraged project management processes and tools to define and execute projects.

MANAGER

NJ SULLIVAN
03.2014 - 12.2016
  • Responsible for development of new processes to improve efficiencies and throughput in all processes within production area
  • Responsible for implementing and training associates in Lean concepts, techniques, and methods.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Operations Manager

EDMS
04.2008 - 02.2014
  • Led operations of machining, sheet metal fabrication, and thermoplastic functions required to manage their workflow and achieve goals
  • Developed strategic initiatives to improve efficiency throughout business
  • Oversaw administrative employees, implementing communication procedures between departments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

General Manager

Lifeline Medical
05.2005 - 04.2008
  • Responsible for running day-to-day operations at company and guiding general business strategy
  • Oversaw hiring and scheduling staff, track cash flow, and ensure that all teams within company are functioning well.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Lead Supervisor

Alcore Inc
01.1996 - 01.2001
  • Ensured smooth running of processes on production floor including overseeing routine production activities, troubleshooting, and solving issues that arise on production floor.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Coordinated supervisory assignments to maintain strong front-line leadership over manufacturing operations.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Trained personnel to develop new team leads for manufacturing department needs.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
  • Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers

Education

Bachelor of Science - Business Management

University of Rochester
2007

Associate of Science - Business

Combined Air Force Community College
06.1994

Skills

  • Contact Management Systems
  • Business Analysis Software
  • Customer Preferences
  • Software Engineering
  • Engineering Analysis
  • CAD Software
  • Customer Needs Assessments
  • Special Orders
  • Solution Selling
  • Guest Relations
  • Team Goals
  • Goal Attainment
  • Expense Control

Certification

Operations Management General Operations Program Management Manufacturing Engineering Supply Chain Management Product Development Procurement Process Improvement Project Planning Jason Hamm - page 2

Timeline

AmbuBus Product Sales Manager

First Line Technology
12.2019 - Current

Regional Sales Manager

Bryan Tool & Machining Inc
05.2019 - 12.2019

Program Manager

Winchester Metals
12.2016 - 06.2019

MANAGER

NJ SULLIVAN
03.2014 - 12.2016

Operations Manager

EDMS
04.2008 - 02.2014

General Manager

Lifeline Medical
05.2005 - 04.2008

Lead Supervisor

Alcore Inc
01.1996 - 01.2001

Bachelor of Science - Business Management

University of Rochester

Associate of Science - Business

Combined Air Force Community College

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Jason Hamm