Jason Hammonds
Anna,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
23
23
years of professional experience
Work History
Parts Manager
Platinum Ford North
06.2011 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Increased department gross profits 12% year over year.
- Kept obsolescence under $3,000
- Supervised and trained staff on product knowledge and customer service
- Analyzed sales trends to follow demands of customers and in-shop needs
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
Automotive Service Advisor
Rockwall Ford
03.2001 - 08.2010
- Developed estimates by costing materials, supplies, and labor
- Interpreted diagnostic results to provide accurate repair recommendations
- Explained estimates and determined repair timelines to manage customer expectations
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance
- Investigated customer complaints to identify cause of malfunctions
- Managed over 15 customers vehicles per day.
- Maintained high customer satisfaction standards to meet or exceed targets
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
High School Diploma -
Anna High School
Anna, TX05.1995
Associate of Applied Science - Computer Networking And Telecommunications
ITT Technical Institute
Richardson, TXSkills
- Auto Service Management
- Purchasing
- Sales
- Warehouse Management
- Shipping & Receiving
- Return Processing
- Customer Relations
- Ordering Parts
- Inventory Auditing
- Profits and Losses Tracking
- Inventory Management
- Invoice Processing
- Purchasing Oversight
Timeline
Parts Manager
Platinum Ford North
06.2011 - Current
Automotive Service Advisor
Rockwall Ford
03.2001 - 08.2010
High School Diploma -
Anna High School
Associate of Applied Science - Computer Networking And Telecommunications
ITT Technical Institute
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