Salesforce
Jason Hand
Sr. Product Manager
San Marcos,Ca
Summary
Experienced Product Manager with a track record of success in startups and demonstrated ability to learn new fields quickly. Skilled in strategic planning, operational leadership, organizational turnaround, process improvements, and product development. Experienced in analyzing complex problems and providing effective solutions to support executive leaders and business initiatives. Took first company to 7 figures and helped current company achieve VC seed funding with launch of their MVP.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Head of Product
Walkabout.app
San Diego, CA
10.2023 - Current
- Built strong relationships with key stakeholders across departments, enhancing collaboration on critical projects.
- Introduced automation tools into the workflow that increased efficiency within the product management team significantly.
- Managed vendor relationships for cost-effective sourcing of materials and components, reducing production costs.
- Established clear product vision and strategy, aligning business goals with customer needs.
- Mentored junior team members in best practices for product management, fostering a culture of continuous improvement.
- Enhanced product development process by implementing agile methodologies and streamlining team communication.
- Developed comprehensive roadmaps to guide product development from ideation to launch, ensuring timely delivery.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated design meetings and decisions with internal departments and teams.
Director of Operations
Walkabout.app
San Diego, CA
09.2023 - Current
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Internal Product Manager
Walkabout.app
San Diego, CA
04.2023 - Current
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Product Manager
Fulcrumworks
San Diego, CA
04.2021 - Current
- Led implementation and configuration of Jira into company's DevOps processes, improving operations and managing software development
- Configured Jira for Marketplace Operations and Implementations departments, automating tickets and providing framework for macro process flow.
- Facilitated Product Manager role for DevOps team, including sprint planning, sprint review, user acceptance testing, assigning issues, managing issues, verifying deployments, writing release notes, and recording training videos.
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Customer Success Manager
Fulcrumworks
04.2020 - 04.2021
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
Operations Specialist
Fulcrumworks
12.2019 - 04.2020
- Collected, arranged, and input information into database system
- Conducted root cause analysis in deficient areas to identify and resolve central issues
- Managed Talent Marketplace transactions from Request to Fulfillment
- Built rigorous user workflow specifications for Engagement and Candidate workflows
- Assisted with workflow optimization and organization in Salesforce CRM.
CEO
Vape Bright Inc
10.2015 - 12.2019
- Co-founded Vape Bright in 2016 providing potent and convenient alternative medicine utilizing CBD and atomizer technology
- Created profitable company within 6 months of launch with revenues hitting 7 figures in third year
- Built out every department including: Branding, Customer Service, Manufacturing, Finance, Human Resources, and Compliance
- Created, branded, and launched 3 different products over 3 years
- Managed monthly budget ranging between $50,000 - $75,000
- Sold products to over 15,000 customers and received 1,700 reviews with 5-star average
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Met dynamic needs by keeping internal systems scalable and highly responsive.
- Developed key operational initiatives to drive and maintain substantial business growth
Brand Training Manager
Alshaya Group
Mirqab, Kuwait
04.2012 - 04.2015
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Established brand standards and SOPs required for successful franchise expansion in international markets.
- Developed hospitality standard that was never seen before in Kuwait.
- Opened 8 restaurants and trained over 1,000 people in 3 years.
- Received highest rating for customer service out of more than 30 brands in Food Division of Alshaya.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Online Certificate - Entrepreneurship - Entrepreneurship
MiT-X
Online 08.2014 - 02.2015
Skills
7 Years Product Management
International Franchising
Startup Founder
Design Oriented
B2B and B2C Software
UI/UX
Customer Operations
Internal IT
Complex Workstreams
Product quality assurance
Product Lifecycle Management
Product Roadmapping
Product requirements definition
Feature Prioritization
Agile Software Development
Software
Jira
MsOffice
AirTable
Miro
Webflow
Productboard
HubSpot
Timeline
Head of Product
Walkabout.app
10.2023 - Current
Director of Operations
Walkabout.app
09.2023 - Current
Internal Product Manager
Walkabout.app
04.2023 - Current
Product Manager
Fulcrumworks
04.2021 - Current
Customer Success Manager
Fulcrumworks
04.2020 - 04.2021
Operations Specialist
Fulcrumworks
12.2019 - 04.2020
CEO
Vape Bright Inc
10.2015 - 12.2019
Online Certificate - Entrepreneurship - Entrepreneurship
MiT-X
08.2014 - 02.2015
Brand Training Manager
Alshaya Group
04.2012 - 04.2015