Jason Hann
Hollidaysburg,PA
Summary
Outgoing and reliable professional with strong sense of responsibility and excellent organizational skills. Possesses thorough knowledge of route planning and fleet management, along with proficiency in using logistics software and maintaining vehicle compliance. Dedicated to optimizing driver performance and ensuring timely deliveries to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Driver Supervisor
Smith Transportation
03.2024 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Consistently kept an open line of communication between upper management and driving staff members.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Worked closely with personnel, customers, and contractors to resolve problems.
Merchandiser
Abarta Coca Cola
08.2023 - 03.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Route Sales Representative
Frito Lay
03.2023 - 08.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Department Supervisor
Lowe’s Home Improvement
04.2020 - 03.2023
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep departments running smoothly.
Shop Manager
Icon Sign Company
05.2015 - 04.2020
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Developed new promotional campaigns to attract new customers.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
Education
High school or equivalent - Sales & Marketing, Accounting
Hollidaysburg Area High School
Hollidaysburg, PA08.2001
Skills
- Microsoft Word -10 years
- Microsoft Excel -10 years
- Microsoft Powerpoint -10 years
- Fleet management software
- Safety regulation compliance
- Decision-making
- Team leadership
- Coaching and mentoring
Timeline
Driver Supervisor
Smith Transportation
03.2024 - Current
Merchandiser
Abarta Coca Cola
08.2023 - 03.2024
Route Sales Representative
Frito Lay
03.2023 - 08.2023
Department Supervisor
Lowe’s Home Improvement
04.2020 - 03.2023
Shop Manager
Icon Sign Company
05.2015 - 04.2020
High school or equivalent - Sales & Marketing, Accounting
Hollidaysburg Area High School
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