Jason Harder
Cottage Grove,MN
Summary
Dynamic leader with extensive experience at the Social Security Administration, excelling in team leadership and operational planning. Proven track record in policy development and budget management, driving improvements in employee performance and compliance. Adept at staff recruitment and mentoring, fostering a high-performing environment to achieve organizational goals.
Overview
24
24
years of professional experience
Work History
Assistant District Manager
Social Security Adminstration
Brooklyn Center, MN
05.2021 - Current
- Oversee the daily operations of the field office, consisting of 3 Operations Supervisors, 16 Claims Specialists, and 5 Customer Service Representatives.
- Delegate work to staff, setting priorities, and goals to ensure accomplishment of long term and short term goals.
- Develop district-wide policies and procedures for Agency compliance.
- Actively lead all aspects of hiring, including recruiting, interviewing, and the selection process.
- Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of agency programs, policies, and procedures.
- Evaluate individual and team business performance, and identify opportunities for improvement.
- Maintain accurate records of employee performance reviews, disciplinary actions, and training programs.
- Create and manage budgets for travel, training, and team-building activities.
- Serve as a subject matter expert for SSA benefits to third-party entities, such as county representatives, Congressional liaisons, and attorney representatives.
Operations Supervisor
Social Security Adminstration
Minneapolis, MN
03.2016 - 05.2021
- Managed daily functions of Claims Specialists team, guaranteeing prompt application processing for retirement and disability benefits.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints or answered customers' questions.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Researched and prepared reports required by management, or other governmental agencies.
- Monitored staff performance and provided feedback for improvement.
- Issued work schedules, duty assignments, and deadlines for office staff.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Claims Specialist
Social Security Adminstration
St Paul , MN
06.2009 - 03.2016
- Interacted directly with the public, both in person and over the phone, to gather information and answer questions regarding Social Security benefits.
- Conducted interviews, reviewed evidence, and made decisions regarding initial and continuing eligibility for various Social Security programs, including retirement, survivors, disability, and Supplemental Security Income (SSI).
- Processed applications, adjudicated claims, and authorized or disallowed benefits, ensuring accurate and timely processing of claims.
- Documented all claim activities in a clear and concise manner.
- Resolved discrepancies, clarified issues, and made final decisions for initial and post-entitlement benefits and payments.
Staff Sergeant
US Army Reserve
Appleton, WI
03.2001 - 03.2010
- Served as squad leader, responsible for the daily operations, training, and well-being of soldiers.
- Developed and trained soldiers in their MOS skills and missions.
- Mentored and led both soldiers and newly promoted NCOs.
- Responsible for the performance of subordinates, including the writing of performance evaluations.
- Served on deployments to both Iraq and Afghanistan.
Education
Bachelor of Arts - Business Administration
University of Wisconsin, Stout
Menomonie, WI12-2007
Skills
- Team leadership
- Budget management
- Policy development
- Employee evaluation
- Staff recruitment
- Performance monitoring
- Operational planning
- Operations management
Timeline
Assistant District Manager
Social Security Adminstration
05.2021 - Current
Operations Supervisor
Social Security Adminstration
03.2016 - 05.2021
Claims Specialist
Social Security Adminstration
06.2009 - 03.2016
Staff Sergeant
US Army Reserve
03.2001 - 03.2010
Bachelor of Arts - Business Administration
University of Wisconsin, Stout
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