Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jason Hardy

Clermont,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

25
25
years of professional experience

Work History

Technical Support Sales Representative

Asurion
07.2022 - Current
  • Elevate and troubleshoot customers concerns.
  • Identify technical Issues, deploy solutions with efficient, clear, courteous, and accurate communication.
  • Sale Asurion smart home and other products on every call.
  • Explain device compatibilities, wireless carrier data product offerings and company policies.
  • Meet goals and grow from feedback and couching.
  • Utilize call center technology to troubleshoot, Input track and report customer Issues.
  • When needed escalate, calls to the appropriate tier of customer service.

Business Sales Consultant

AT&T
03.2006 - 10.2021
  • Consistent “Top Five” sales performer and acts as a Brand Ambassador for AT&T’s vast array of products and services while offering personalized and valuable solutions to match customer needs.
  • Drives sales through a consultative sales approach while guiding and assisting customers with the purchase of products and services. Responds to complex questions and provides information necessary to help customers obtain maximum gains from available benefits.
  • Creates solutions to challenges and provides expert advisory and utilizes both standard and non-standard organizational practices and procedures for delivering effective services to customers and provides exceptional customer service while solving complex sales escalation issues.
  • Checks information for accuracy, authenticates and then submits documents in an automated system within specified timeframes while documenting functionality issues throughout the store.
  • Works in cooperation with peers to ensure fast, friendly, and accurate processing for all customer transactions. Serves as a lead and provides training and assistance to new employees to familiarize them with organizational policies and procedures.
  • Demonstrates a strong knowledge of company's products, pricing plans, promotions, and service features while educating and engaging customers through product demonstrations. Performs other duties to include, collecting payments, handling customer complaints, answering inbound calls and processing paperwork.

Education

Associate in Liberal Arts - Graphic Design

Jefferson Community College
05.2003

Skills

  • Client Relations
  • Management and Leadership
  • Exceptional communication
  • Promotions & Marketing
  • Sales consultation
  • Customer service
  • Exceeds sales goals

Timeline

Technical Support Sales Representative

Asurion
07.2022 - Current

Business Sales Consultant

AT&T
03.2006 - 10.2021

Associate in Liberal Arts - Graphic Design

Jefferson Community College

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Jason Hardy