Jason Hatch
Ankeny,IA
Summary
Highly motivated with exceptional management and leadership skills. Committed to effective communication and customer satisfaction through active listening and supporting associate development. Superior organizational skills and attention to detail.
Overview
19
19
years of professional experience
Work History
General Manager
U-Haul International
Ankeny, IA
07.2023 - Current
- General Manager for 5th largest U-Haul facility in the country.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Develop marketing strategies designed to increase brand awareness within target markets.
- Resolve customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinate training activities for employees to ensure compliance with company policies and procedures.
Manager
Ankeny Mini Storage
Ankeny, IA
01.2018 - 09.2022
- Manager responsible for all aspects of privately owned 300+ unit storage facility
- Addressed customer complaints and issues promptly, preserving positive brand image.
- Facilitated establishment of customer relations while driving rental sales growth
- Supported community initiatives by making facility available for police K9 training sessions
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Upgraded gate security system from open to closed gate system
- Installed new camera security system
- Recipient of the BBB Torch Award for Ethics for 2019
Office Manager
Ankeny Mini Storage
Anekeny, IA
02.2017 - 12.2017
- Secured reservations for storage units
- Oversaw incoming payments
- Managed business phone communications
- Conducted calls to retrieve overdue payments
- Maintained cleanliness of units
Building Supervisor
YMCA
Ankeny, IA
10.2015 - 06.2017
- Manage operations of local YMCA facility
- Resolved problems that occurred
- Established patron memberships
- Managed cash flow
- Managed towel inventory and laundering
Assistant Manager
JoAnn's Fabric
Ames, IA
10.2016 - 03.2017
- Management of retail fabric store operations
- Oversaw cash register accuracy
- Oversaw hiring and dismissal of staff
- Guaranteed fulfillment of checklists from senior leadership
Call Center Specialist
Willis Auto Campus
West Des Moines, IA
04.2016 - 09.2016
- Processed over-the-phone payments
- Scheduled car service appointments for optimal client convenience
- Provided customer service to callers, including resolving issues and answering inquiries.
- Answered incoming calls promptly and professionally.
- Assumed role of undercoat sales liason
Branch Office Administrator
Edward Jones
Des Moines, IA
01.2014 - 03.2016
- Processed deposits into customer accounts as requested by advisor or customer.
- Managed customer inquiries relating to their accounts in a timely manner.
- Organized documents required for account opening process in accordance with company policies and procedures.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
Assistant Manager
Wal-Mart
Bentonville, AK
07.2006 - 09.2013
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Directed inventory management, maintaining fully stocked shelves and supervising incoming truck deliveries.
- Coordinated and executed Black Friday major sales event
Education
Bachelor’s Degree - Business Administration
Black Hills State University
Spearfish, SD05.2000
Skills
- Excellent computer skills including Microsoft Office, Excel, Power Point, QuickBooks, and Publisher
- Upgraded the gate system for better protection of the clients and better security of the facility
- Upgraded the security system to a NVR and brand new cameras throughout the facility
- Skilled driver of forklifts and skid loaders
References
References available upon request.
Timeline
General Manager
U-Haul International
07.2023 - Current
Manager
Ankeny Mini Storage
01.2018 - 09.2022
Office Manager
Ankeny Mini Storage
02.2017 - 12.2017
Assistant Manager
JoAnn's Fabric
10.2016 - 03.2017
Call Center Specialist
Willis Auto Campus
04.2016 - 09.2016
Building Supervisor
YMCA
10.2015 - 06.2017
Branch Office Administrator
Edward Jones
01.2014 - 03.2016
Assistant Manager
Wal-Mart
07.2006 - 09.2013
Bachelor’s Degree - Business Administration
Black Hills State University
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