Jason Hawkins
Tuttle,OK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
30
30
years of professional experience
Work History
Sales Representative
Dorsey Jones Buick GMC
El Reno, OK
08.2015 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
Sales Manager/ Internet Manager
Frontier Dodge Chrysler Jeep
El Reno, OK
11.2010 - 08.2015
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Kept detailed records of sales and contracts.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Acted as first point of contact for Frontier.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Tracked down hard-to-find merchandise at diverse locations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Service Writer/Sales/Internet Sales Manager
Eskridge Honda
Oklahoma City, OK
05.2002 - 02.2010
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Acted as first point of contact for Eskridge.
- Trained sales staff on company procedures and salesmanship.
Outside Sales Representative/Counter Server
The Parts House
Gardnerville, NV
05.1999 - 05.2002
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Created strategic brand building events to promote current product portfolio
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Established new accounts through cold calling and personal visits to potential customers
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Performed required travel for training and scheduled events
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Utilized in-depth understanding of strategic sales processes to increase revenue
- Prospected continuously for new potential customers and maintained robust conversion rate
- Built strong client rapport to establish diversified network of connections
- Managed territory budget to support development of regional and territory leads
- Identified prospective customers by using business directories and following leads from existing clients
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Maintained current knowledge of evolving changes in marketplace
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Worked independently with minimal supervision
- Utilized expansive experience in HCM, technology, business equipment and software sales to provide product guidance
Service Manager
Minden Auto Electric
Gardnerville, NV
07.1997 - 05.1999
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 6 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Managed efficient teams of up to 6 employees
- Followed up with customers during and after installations to verify satisfaction
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Developed written plans and obtained customer consent to proceed
- Met with customers to discuss service needs and offer available solutions
Manager/Outside Sales Representative
Auto Parts Depot
Gardnerville, NV
01.1992 - 07.1997
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Douglas High School
Minden, NVSkills
- New Business Opportunities
- Sales Representation
- Closing Sales
- Creating Collateral
- Automotive Knowledge
- Product and Service Knowledge
- Lead Prospecting
- Converting Leads
- Sales Expertise
- Commission Sales
- Acquiring New Customers
- Upselling Techniques
- Suggestive Selling
Timeline
Sales Representative
Dorsey Jones Buick GMC
08.2015 - 04.2022
Sales Manager/ Internet Manager
Frontier Dodge Chrysler Jeep
11.2010 - 08.2015
Service Writer/Sales/Internet Sales Manager
Eskridge Honda
05.2002 - 02.2010
Outside Sales Representative/Counter Server
The Parts House
05.1999 - 05.2002
Service Manager
Minden Auto Electric
07.1997 - 05.1999
Manager/Outside Sales Representative
Auto Parts Depot
01.1992 - 07.1997
High School Diploma -
Douglas High School
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