Jason Hawkyard
Fultonville
Summary
With over a decade of experience, including a pivotal role at STA, I excel in troubleshooting and team leadership, significantly enhancing team capabilities and customer satisfaction. My expertise spans from heavy-duty vehicle repair to fostering strong customer relations, achieving a notable increase in service efficiency and quality assurance management.
Overview
21
21
years of professional experience
Work History
Lead Mechanic
STA
06.2024 - Current
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Provided technical expertise to junior mechanics, enhancing their skills and boosting overall team capabilities.
Service Manager
All Seasons Equipment
09.2017 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Advisor
Langan Motors
01.2004 - 01.2015
Started as a porter/detailer. Ended my career as the assistant service manager. Langan auto group has long been bought out. However I went to small engine repair as the service manager for All Seasons Equipment in Scotia NY for past 7 years. I have my own small engine repair business. JAYS SMALL ENGINE REPAIR.
Education
Graduate Certificate - High School
Sterling Heights High School
Sterling Heights, MI06.2002
Skills
- Expert troubleshooting
- Heavy-duty vehicle repair
- Brake systems
- Preventive maintenance procedures
- Computer skills
- Engine repair
- Mechanical repair
- Electrical troubleshooting
- Driveline maintenance
- Suspension systems
- Advanced diagnostics
- Vehicle inspections
- Exhaust systems
- Computerized diagnostics
- Steering systems
- Shop housekeeping
- Fuel systems
- Battery maintenance
- Hydraulic systems
- Preventive Maintenance
- Safety monitoring
- Electrical systems
- Fleet management
- Pneumatic tools
- Technical training
- Quality assurance management
- Warranty procedures
- Mechanic scheduling
- Transmission repair
- Emissions testing
- Specification verification
- Preventative maintenance
- Diesel engines
- Overseeing garage operations
- Tire balancing
- Installing equipment
- Customer relations
- Maintaining records
- Service scheduling
- Parts management
- Inventory auditing
- Supply ordering
- Vendor relations
- Calibrating instruments
- Contract negotiation
- HVAC systems
- Ticket writing
- Troubleshooting and Diagnostics
- EPA requirements
- Refurbishing skills
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Hardworking and dedicated
- Customer service
- Team player
- Problem-solving
- Time management
- Attention to detail
- Brake servicing
- Maintenance and repairs
- Oil changes
- Problem-solving abilities
- Replacing parts
- Multitasking
- Multitasking Abilities
- Reliability
- Work area cleanliness
- Excellent communication
- Critical thinking
- Parts replacement
- Customer satisfaction
- Organizational skills
- Team collaboration
Timeline
Lead Mechanic
STA
06.2024 - Current
Service Manager
All Seasons Equipment
09.2017 - 06.2024
Service Advisor
Langan Motors
01.2004 - 01.2015
Graduate Certificate - High School
Sterling Heights High School
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