Operating Systems
JASON H Drachman
Experienced HandyMan
Salt Lake City,UT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Tech-Support
Teleperformance
S.L.C., Ut
08.2022 - 07.2024
- Duties: Customer Service
- Provided friendly, helpful customer service to over [Number] customers daily.
- Improved customer service scores by [3]% from [2022] to [2024].
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Excavator/Pipe Fitter
Jacobson Excavating, Inc
SALT LAKE CITY, UT
08.2021 - 07.2022
- Duties: I was a pipe fitter, I operated a fork lift, a front end loader, a skid stir, a crane, a water truck, a dump truck and I operated a track hoe.
- Implemented strict safety measures on job sites, reducing accidents by at least [30]%.
- Loaded and unloaded heavy objects, dirt and other materials on-site.
- Maintained positive relationships with clients, addressing their concerns and providing updates on project progress.
- Contributed to environmental sustainability initiatives through responsible soil management and erosion control practices.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Inspected sewers and piping systems to assess quality and condition.
- Prepared budgets and estimated costs for potential work on piping systems.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Measured, threaded, and cut materials to correct angles.
- Assisted with repairs to steam, drainage, and sewer lines.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Fabricated piping pieces and components in line with design specifications for each system.
- Planned pipe system layout, installation and repair according to specifications.
- Cut and drilled holes in walls to permit passage of pipes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Improved project completion times by coordinating effectively with other tradespeople on large-scale industrial projects.
- Prevented project delays, skillfully navigating last-minute changes to designs or schedules with adaptability.
- Cut and threaded pipe to specifications, ensuring seamless integration into existing systems for increased efficiency.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Customized solutions for complex piping challenges, leveraging advanced welding techniques for durable connections.
- Enhanced safety on job sites by strictly adhering to OSHA regulations and conducting regular safety audits.
- Delivered custom fabrication projects within tight deadlines, utilizing precise cutting and welding techniques to meet specific requirements.
- Achieved zero leaks on completed installations, meticulously testing and adjusting systems as needed.
- Enhanced team performance with strong leadership in collaborative projects, setting clear goals and expectations.
- Conducted comprehensive pressure tests to ensure integrity of piping systems, enhancing system reliability.
- Increased system longevity with selection and installation of appropriate pipe supports and insulation materials.
- Streamlined communication between project stakeholders, providing regular updates and facilitating feedback loops.
- Optimized pipe system designs for energy efficiency, contributing to sustainability goals and operational savings.
- Fostered culture of continuous improvement by training junior pipefitters in best practices and advanced techniques.
- Facilitated smoother project transitions by maintaining detailed documentation of piping layouts and modifications.
- Optimized workflow by organizing tools and materials beforehand, setting stage for efficient task execution.
- Reduced material waste by accurately measuring and planning pipe routes, contributing to cost savings.
- Streamlined material procurement process, reducing downtime and boosting productivity on critical tasks.
- Implemented innovative pipe bending methods to preserve pipe strength and functionality, extending system lifespan.
- Collaborated with engineers to design piping systems that met project specifications and budget constraints, delivering high-quality results.
- Ensured compliance with local building codes and standards, reducing risk of penalties and rework.
- Consistently met client expectations through timely completion of projects while maintaining high levels of quality control checks throughout the process.
- Monitored pipeline pressure and flow rates to facilitate safe and efficient operation.
- Maintained high-quality standards through consistent attention to detail while fitting pipes according to building code requirements.
- Maximized system longevity through routine preventative maintenance checks on existing piping infrastructure within various industrial settings.
- Collaborated effectively with supervisors to ensure that all necessary permits were obtained before commencing work on new projects.
- Continuously expanded knowledge of industry best practices through participation in professional development courses and workshops.
- Contributed to successful project outcomes by working closely with plumbers, steamfitters, and welders on diverse job sites.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Facilitated smooth project execution by interpreting isometric drawings for accurate installation or modification of piping systems.
- Optimized material usage by accurately measuring and calculating required materials for each project, minimizing waste.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Supported team efficiency through clear communication regarding progress updates and potential issues during the course of projects.
- Assisted in achieving project deadlines through effective organization of work assignments and prioritization of tasks based on urgency.
- Increased efficiency by collaborating with team members to install, assemble and repair piping systems in various construction projects.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Demonstrated versatility in skillset by working with various types of pipes such as PVC, copper, steel, cast iron among others.
Painting/Remodeling
JD Painting
Sandy, Utah
06.2020 - 07.2021
- Duties: Painting and remodeling
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Concentrix
Taylorsville, UT
05.2019 - 05.2020
- Duties: Customer Service
- Provided friendly, helpful customer service to over [25] customers daily.
- Improved customer service scores by [5]% from [2019] to [2020].
- Managed high call volume while maintaining exemplary customer service standards.
- Developed strong relationships with clients through exceptional customer service skills.
- Elevated customer satisfaction by optimizing customer service communication protocols.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Enhanced client retention with exceptional customer service, building strong relationships.
Auto Mechanic & Maintenance
Tri Auto Repair
S.L.C., Ut
06.2017 - 04.2019
- Duties: Auto repair
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Streamlined repair processes by maintaining an organized workspace and accurately tracking parts inventory.
- Accomplished maintenance and organization mission by completing related results.
Finish Carpenter/Handy Man
Customs Scandinavian LLC
Salt Lake City, Utah
09.2015 - 03.2017
- Company Overview: Promontory Park in Park City.
- Duties; Finish Carpenter, Electrician, Excavation, Plumbing, Welding, Crane operator, Skid ster, laid concrete and ran a track hoe.
- Promontory Park in Park City.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Studied specifications in building plans to determine dimensions and materials required.
- Studied specifications in blueprints, sketches or building plan to prepare project layout and determine dimensions and materials required.
- Prepared cost estimates for contractors and customers, staying within requested budgets.
- Collaborated with other carpenters, journeymen and supervisors to complete projects.
Owner/President
Jason’s Handyman & Tree Service
Sandy, Utah
04.2008 - 03.2017
- Duties: Electrical, plumbing, sheet rock, painting, tile, glazing, maintenance, tree trimming and all the other facets of landscaping.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Improved team productivity by introducing innovative project management tools and techniques.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Warehouse Assistant-Shop Technician
Granite Furniture
Taylorsville, UT
02.2005 - 03.2008
- Company Overview: They have since closed the business.
- Duties: Forklift, loading and unloading furniture; furniture repair and I drove a delivery truck
- They have since closed the business.
- Handled day-to-day shipping and receiving overseeing more than [200] packages per day.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Education
GED -
Salt Lake Community College
Salt Lake City, UT 05.2018 - 05.2018
Skills
Product knowledge
undefinedSoftware
Communication and Collaboration Tools
Cybersecurity
Cloud Storage
Email Management
Google Workspace
Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Documented and resolved [Issue] which led to [Results].
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
HybridRemoteOn-SiteSalary Range
$45000/yr - $100000/yrImportant To Me
Career advancementHealthcare benefits401k matchStock Options / Equity / Profit SharingWork from home optionWork-life balanceCompany CulturePaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursPersonal development programsPaid sick leaveInterests
Paying my Taxes
Providing a service to the community
Economic stability
Healthy relationships/friendships/acquaintances
Nutrition
Homelessness
Medicine
Tools
Camping/hunting /fishing
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative/Tech-Support
Teleperformance
08.2022 - 07.2024
Excavator/Pipe Fitter
Jacobson Excavating, Inc
08.2021 - 07.2022
Painting/Remodeling
JD Painting
06.2020 - 07.2021
Customer Service Representative
Concentrix
05.2019 - 05.2020
GED -
Salt Lake Community College
05.2018 - 05.2018
Auto Mechanic & Maintenance
Tri Auto Repair
06.2017 - 04.2019
Finish Carpenter/Handy Man
Customs Scandinavian LLC
09.2015 - 03.2017
Owner/President
Jason’s Handyman & Tree Service
04.2008 - 03.2017
Warehouse Assistant-Shop Technician
Granite Furniture
02.2005 - 03.2008