Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity in stores and our QSR locations
Certified in Subway franchisee training, Pizza Hut and Serve Safe
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
Set District Manager and individual KPIs and provided regular, actionable feedback
Monitored budget and utilized operational resources
Responsible for Hiring District Managers, Assistant District Managers and Store managers/Restaurant managers
District Manager
Tractor Supply
Middle Tennessee
11.2020 - 07.2021
Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
Filled 4 open SM positions in first 30 days
Significant improvements in turnover in all levels of accountability
1 of 2 Districts that reduced shrink shrink in 2020 (6 bps)
Improved staffing and reduced year over year turn during tumultuous times (Spring 2020)
Supervised various locations, enforcing high-quality standards of operation
Region Director
Dollar General
Middle Tennessee, Texas, Oklahoma
05.2006 - 11.2020
Supervised 5 different Regions in 12 years
Leveraged by senior management to take on challenging regions
Contracted 18 months to stabilize Dallas and Oklahoma (2015-2016)
Recognized and awarded by CFO in company Field Leadership meeting in 2017 as a 'game changer' for the work that was done in Dallas
Took on Temporary role as Operations Director over 12 Regions in the Northeast and Midwest
Developed revitalization plans for Philadelphia, PA
Consistently exceeds Region sales plan with eleven years of stacked positive comp through tenacious desire for store standards, merchandising excellence and development of human capital
Exceeds Region EBITDA plan consistently by reducing shrink leveraged by increased sales and continued gross margin expansion
One of 10 areas to reduce shrink by more than One Million dollars in 2008
Managed up to 25 District Managers and as many as 320 store locations in two different Regions throughout Texas and Oklahoma
Maintain staffing while reducing turnover at all levels by developing bench strength through succession planning, training and external talent acquisition
Collaborate with Division Vice President, Operations Director, Regional Loss Prevention Manger and Division Human Resource Manager to direct and support regional team in same store sales growth, profit expansion, shrink reduction and new store growth
Assist in the identification and assessment of new store locations, remodel opportunities and format analysis to improve on customer shopping experience and overall satisfaction
Championed process and planning for Investor Visits in the Nashville Market
Leadership role among peers to include New RD onboarding, development and mentorship
DG Market DM/SM
Dollar General
Tennessee, Ohio, Kentucky And West Virginia
09.2003 - 05.2006
District Manager over new DG Market concept in Tennessee, Kentucky, Indiana, Ohio and West Virginia
Demonstrated track record of increasing revenues, contributed to high growth rate in sales and productivity of retail activities with personal leadership ability, analytical skills, and sales experience
Established operational objectives and work plans and delegated assignments to subordinate managers
Liaison with Real Estate and Merchandising as we opened new concept location in diverse markets
District Manager
Winn-Dixie
Atlanta, Ga And Chattanooga, Tn
09.2001 - 09.2003
Supervised a team of 5 District specialist, 16 Store Managers and 1,800 associates culminating best in class comp sales and shrink reduction within the Montgomery Division
Responsible for staffing all key management positions within each location
Managed 45,000 square foot locations with amenities that included Produce, Seafood, Deli, Bakery, Floral, and Meat Departments
Partnered with merchandising and marketing team to develop strategies and ad campaigns in Chattanooga that culminated top comp sales in the Division
Retail Systems Supervisor
Winn-Dixie
09.2000 - 09.2001
Responsible for ordering and installation of any new hardware, scanners, registers, automated checkout lanes within the division
Coordinated Store Manager training for all new software applications such as scheduling, ordering and telxon functions
Responsible for liquidation of aged electronics
Coordinated new store openings to include installation and calibration of all equipment such as scanners/scales to ensure we met regulatory requirements
Responsible for maintaining the price files for the Division
Liaison to the help desk and assisted stores with critical needs
Produce Trainer/Specialist
Winn-Dixie
09.1999 - 09.2000
Responsible for 189 produce departments within the Montgomery Division
Assisted Chief Produce Merchant for all areas of Produce operations
Conducted Gross Margin analysis and incorporated findings by making recommendations on space allocations, variety and special demographic needs
Worked as Liaison to produce Buyer and Selectors to collaborate on quality control and allocations
Responsible for new store openings and operations to include training and staffing of all produce employees
Responsible for training certifications for all produce managers within the Division
Store Manager
Winn-Dixie
03.1989 - 09.1999
Managed a 45,000 square foot Marketplace with 210 associates (1996-1999)
Total P&L Fiscal Responsibility, Budget Planning, Productivity Achievement, Merchandising Implementation, Store Staffing and Training
Developed comprehensive collegiate back to school program while in Auburn, Al that was adopted throughout the Company
Assisted in development of Store Standards and Core Competencies for Montgomery Division
Worked in various positions prior to promotion to Store manager in 1996