Jason Henley
Mentor
Summary
Thorough worker with commitment to superior service. Experience managing high-volume work load while maintaining quality, efficiency, and integrity.
Overview
21
21
years of professional experience
Work History
Advanced Medical Support Assistant GS6 Step 7
Cleveland VA Medical Center
02.2023 - Current
- Verified and updated clinical and demographic records.
- Mailed patient appointment letters.
- Perform monitoring of patient medical notes daily.
- Assist with managing and leading patient support staff in a clinic.
- Enhanced workflow by independently utilizing reference sources and decision making.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assist with empowering scheduling team to collaborate and resolve problems withing a complex systems environment.
- Communicate and collaborate daily to demonstrate interpersonal skills to healthcare professionals and ensure quality and continuity of care.
PSA/AMSA Full Time GS6 Step 7
Cleveland VA Medical Center
04.2017 - 06.2021
- Verified and updated demographics, insurance records, and calendars using Microsoft Office Word, Excel, and Outlook.
- Scheduled, cancelled, and re-scheduled virtual, phone, and in person patient appointments using Vista, Computerized Patient Record System and Consult Tracking Manager.
- Provided training and implementation of CPRS, VS GUI, and CTM, as well as other order menus.
- Coordinated with medical providers on health summaries to schedule consults and monitor progress notes.
- Performed duties such as answering phones, greeting patients, and relaying messages to appropriate staff.
- Operated personal computer, fax, and other office equipment while sorting and processing incoming correspondence from home and office.
- Analyzing workflow to determine potential problem areas while making recommendations to correct.
- Assist veterans with disability appointments and compensation and pension exams.
- Provided daily system support training.
- Prepared complex timekeeping adjustments using electronic timekeeping system.
- Reviewed and certified special pay entitlements as department timekeeper.
- Performed proofreading of documents for grammatical errors.
- Performed clerical, office automation, customer service, and administrative duties and tasks.
- Performed collaborating and coordinating with wide range of medical clinicians across various sections.
- Assisted in accomplishing team goal setting to ensure medical care and patient support is met.
- Performed preparing and printing of reports from Excel and Vista for processing claims and correspondence.
- Provided gathering, analyzing, organizing, and visualizing of data and information.
- Performed entering of no-show information and monitoring appointment requests from multiple electronic sources.
- Established and maintained medical outpatient and inpatient charts as well as administrative records in an interdisciplinary setting.
- Coordinated with others in various units and offices to accomplish work related projects.
Quality Assurance Manager Full Time
Core-Tech Inc
06.2015 - 01.2016
- Managed documentation of products and training procedures.
- Completed, maintained, and organized records of stock and schedules.
- Scheduled and conducted meetings with customers.
- Enforced on-time shipment of customer products.
- Supervised material flow, storage and global order fulfillment.
- Determined pre-authorization requirements for specific customers.
- Gathered documents and relevant information.
- Facilitated resolution of issues with disputed parties.
- Gave guidance and training on packages and applications for quality control process.
Quality Inspector Full Time
Avery Dennison
06.2010 - 06.2015
- Performed quality inspections of products using various test procedures.
- Assisted manager in evaluations of operating program characteristics.
- Worked independently and accomplished wide variety of duties, including setting priorities and coordinating work.
- Performed integration and consistent implementation of various programs, routines, and procedures.
- Provided education on defects and gave recommendations on resolutions.
- Prepared reports in various formats and presenting data to various organizational levels
- Operated computerized programs and databases in order to enter, modify and retrieve sensitive information and data into electronic records, scheduling systems and/or reports.
- Recorded defects and non-conforming issues.
- Gave feedback on effectiveness of various options proposed to resolve quality issues.
- Identified customer's concerns, performed tasks required to resolve issue accurately and timely, and follow-up as necessary to ensure satisfactory resolution.
- Set up, organized, and maintained record systems.
- Performed proofreading of documents for grammatical errors
- Analyzed workflow for potential problem areas
- Made recommendations to correct work related issues
- Used software to update charts, tables, and graphs.
- Used various types of office automation equipment and software.
- Performed analyzing or researching information to resolve client issues or questions.
- Set priorities and organizing of work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Processed and analyzed data for evidence of non-conformance issues.
- Sorted and processed incoming correspondence.
- Provided daily data of current inventory.
- Performed as control point clerk, processed purchase orders.
Vehicle Assembler Full TIme
OshKosh Trucking Corporation
11.2008 - 03.2010
- Assembled military vehicles.
- Tested electrical control components on assembly line.
- Trained new employees on safety operating procedures.
- Stocked, stored materials, equipment, and products in the warehouse.
- Moved freight, stock and other materials to and from storage and production areas.
- Provided unemployment and workers compensation briefings to employees due to on the job hazards and facility closings.
Sergeant/ Track Vehicle Mechanic Active Duty
United States Army
08.2003 - 11.2008
- Led training programs, briefings, and orientations for staff development and knowledge.
- Performed as unit safety officer and advised on procedures, policies, regulations, and interpreting laws.
- Communicated urgent orders and directions effectively to team.
- Performed as company service advisor scheduling vehicle maintenance while writing and developing claims.
- Reduced equipment needs and helped identify budget.
- Helped manage fiscal matters and forecast resource needs.
- Implemented federal agency programs to ensure compliance with established policies and regulations.
- Utilizing automated systems to provide supply reports.
- Provided management of inventory reports.
- Assisted in writing detailed reports outlining information obtained and actions taken.
- Tracked personnel, supplies, and equipment within the company.
- Provided forecasting short and long range inventory reports and needs.
- Performed training on changes to EEO procedures.
- Performed supervisory duties such as assignment of work, performance evaluation, selection of staff, recommendation of awards and/or advancements.
- Provided guidance to out-processing personal on programs and benefits to assist with transition.
Education
Healthcare Management/Medical Administrative
Lakeland Community College
Kirtland, OHSkills
- Trained in teamwork and leadership
- Scheduling medical appointments with Veterans
- VATAS Timekeeping
- Data entry and filing in Microsoft Excel and Vista
- Typing up to 50 wpm
- Medical terminology
Awards
- Army Commendation Medal
- Army Good Conduct Medal
- Iraqi Campaign Medal / 2 Stars
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Army Achievement Award
- Veterans Affairs Employee of the Month November 2018
Timeline
Advanced Medical Support Assistant GS6 Step 7
Cleveland VA Medical Center
02.2023 - Current
PSA/AMSA Full Time GS6 Step 7
Cleveland VA Medical Center
04.2017 - 06.2021
Quality Assurance Manager Full Time
Core-Tech Inc
06.2015 - 01.2016
Quality Inspector Full Time
Avery Dennison
06.2010 - 06.2015
Vehicle Assembler Full TIme
OshKosh Trucking Corporation
11.2008 - 03.2010
Sergeant/ Track Vehicle Mechanic Active Duty
United States Army
08.2003 - 11.2008
Healthcare Management/Medical Administrative
Lakeland Community College