Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Hennion

Hidden Valley Lake,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Branch Manager

ABC Supply Co. Inc.
2022.01 - 2023.04
  • Maintained friendly and professional customer interactions
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Operated class B straight trucks to job sites for deliveries
  • Operated Articulating Boom Loader to load drywall and roofing material
  • Maintained D.O.T. compliance
  • Stocked drywall in houses

Dispatch Supervisor

ABC Supply Co. Inc.
2019.03 - 2022.01
  • Directed dispatching, routing, and tracking of 8 fleet vehicles.
  • Supervised team of 16 employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Warehouse Associate

ABC Supply Co. Inc.
2017.07 - 2019.04
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 110 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Operated box or straight trucks and cargo vans.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Completed cycle counts and monthly inventory.

Service Writer

Northbay Motorsports
2013.02 - 2017.07
  • Responded to customer calls and emails to answer questions about products and services.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

No Degree - Yamaha Motors

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
10.2010

High School Diploma -

Loconoma Valley High School
Middletown, CA
06.2009

Skills

  • Customer Relationship Management
  • Material Handling
  • DOT Regulations
  • Class B
  • Articulating Boom Crane/Loader Certification
  • Forklift
  • Basic construction
  • Mechanical aptitude

Timeline

Branch Manager

ABC Supply Co. Inc.
2022.01 - 2023.04

Dispatch Supervisor

ABC Supply Co. Inc.
2019.03 - 2022.01

Warehouse Associate

ABC Supply Co. Inc.
2017.07 - 2019.04

Service Writer

Northbay Motorsports
2013.02 - 2017.07

No Degree - Yamaha Motors

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

High School Diploma -

Loconoma Valley High School
Jason Hennion