Jason Hennion
Hidden Valley Lake,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Branch Manager
ABC Supply Co. Inc.
01.2022 - 04.2023
- Maintained friendly and professional customer interactions
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Operated class B straight trucks to job sites for deliveries
- Operated Articulating Boom Loader to load drywall and roofing material
- Maintained D.O.T. compliance
- Stocked drywall in houses
Dispatch Supervisor
ABC Supply Co. Inc.
03.2019 - 01.2022
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Supervised team of 16 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Warehouse Associate
ABC Supply Co. Inc.
07.2017 - 04.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 110 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Operated box or straight trucks and cargo vans.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
Service Writer
Northbay Motorsports
02.2013 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Yamaha Motors
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ10.2010
High School Diploma -
Loconoma Valley High School
Middletown, CA06.2009
Skills
- Customer Relationship Management
- Material Handling
- DOT Regulations
- Class B
- Articulating Boom Crane/Loader Certification
- Forklift
- Basic construction
- Mechanical aptitude
Timeline
Branch Manager
ABC Supply Co. Inc.
01.2022 - 04.2023
Dispatch Supervisor
ABC Supply Co. Inc.
03.2019 - 01.2022
Warehouse Associate
ABC Supply Co. Inc.
07.2017 - 04.2019
Service Writer
Northbay Motorsports
02.2013 - 07.2017
No Degree - Yamaha Motors
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
High School Diploma -
Loconoma Valley High School
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