Jason Henry

• Building Upgrade Projects
• Arena Wireless Upgrade – worked with Presidio to analyze Arena WiFi
• Once that was complete, placed orders for all additional AP’s and necessary licenses to be compliant with Cisco.
• Core Infrastructure Upgrade – worked with PC Connections to order new core switches, as well as workflow process needed to upgrade our DC and MDF.
• VMWare migration to Nutanix – Nutanix lead project, worked with them to make sure they had access to all current VMware environment to allow migration to Nutanix.
• Nutanix Migration to VMware – Nutanix couldn’t follow through with everything they promised so we had to work with Lenovo to migrate our environment back over to VMware.
• Cisco Stadium Vision Upgrade 3 different occasions – Cisco lead this project, I was main point of contact to allow access to all servers.
• Audio System – Clair Global replaced Yamaha Audio Mixer
• I worked closely with them to allow access to audio control room as well as assisted with network configurations.
• Digital Signage – Was lead on taking all static signage over stands and replacing it with digital signage
• I had to order, track, and account of all components of project
• Also scheduled electricians and carpenters to make sure all correct items we placed at each stand
• Did all configuration work on DMP’s for digital signage.
• Building DAS upgrades – Worked with Crown Castel to schedule access to Arena and allow access to restricted areas of Arena.
• Building Events
• Opened Arena in 2010 – There was lots of preparation that went into opening of Arena
• We did extensive testing of infrastructure to make sure all TV’s, POS systems, WiFi and many other components were running at peak performance
• Countless hours of testing and making small changes to make sure all guests would have any amazing experience when visiting Arena.
• Winter Classic 2011 – Worked with IT staff at Pittsburgh Steelers to make sure our production team had access to their control room to produce game entertainment.
• Hosted NHL Draft in 2012 – Held lead roll for making sure floor of Arena was configured and laid out per NHL guidelines
• We had to install extra switches to accommodate all additional connections needed on Arena floor
• Had to configure 2 phones for each team
• Also had to run multiple lines to each table.
• Building UMPC Lemieux Sport Complex 2015 – Lead technology side of projects
• Worked with general contractor and was in charge of third-party contractors
• Worked with third-party contractors to make sure all equipment was racked and configured, phones configured and setup, setup and tested WiFi and many other components that went into along project.
• Back to Back Stanley Cups 2016/2017 – Worked with NHL on all their setup needs
• We created a new VLAN for them to us
• Building utility removed several rows of seating, which we had to hard wire with network connections and add TV’s for media
• Had Verizon upgrade our network pipe to 10GB to increase our bandwidth to handle any additional network traffic
• Managed multiple requests from broadcast companies to fill their network and telephone needs
• Along with many other tasks need to host Stanley Cup Finales.
• Stadium Series 2017 - Worked with IT staff at Pittsburgh Steelers to make sure our production team had access to their control room to produce game entertainment.
• Helped design Penguins Foundation’s New Office Space 2018 – Worked with architect and general contractor to make sure layout of network locations
• Racked and stacked network equipment, set up WiFi, and patched all network connections.
• Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
• Collaborated with stakeholders to define requirements for new IT initiatives, ensuring alignment with organizational objectives.
• Provided technical leadership, mentoring junior team members in best practices for systems administration tasks.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Attended meetings to deliver status reports to key stakeholders.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Mentored employees and offered constructive feedback for performance improvement.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Diagnosed and executed resolution for network and server issues.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Led skilled IT team in providing exceptional technical support, fostering collaborative environment that promoted professional growth.
• Assisted in development of long-term strategies to grow department and resources.
• Updated customers and senior leaders on progress and roadblocks.
• Created and terminated user's accounts from start to finish in business applications.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Worked with Senior Vice President of Technology on getting clients moved into CONSOL Energy Center.
• This included moving data and profiles as well as email, and other pertinent information and devices.
• Assisted clients with installing and troubleshooting software issues.
• Worked with third party vendor to ensure moving of and replacement of Network Printers.
• Provide support to SMG Corporation in moving into CONSOL Energy Center.
• This included bringing up desktops, configuring software and peripheral devices as well as troubleshooting

At Cigna Health Care

• Hardware replacement on IBM desktops and laptops.
• Avery Phone System support, phone moves, run new lines.
• Building move project
• (Moving departments from one section of building to another.)

Provided IT support to in house users as well as remote sales force

• This includes remote support to the four distribution centers across the US.
• Built and supported several types and models of Dell and Lenovo laptops and desktops
• Inclusive of multiple types of software.
• Installed and supported 3G cards and multifunction printers for the remote sales force.
• Phone support for digital and analog phones
• (Install new lines/move lines in the building).
• Traveled to GSK’s National Sales meetings to provide onsite support for the Sales Force users.
• Created and facilitated training courses for new hires (General use/Notes and Outlook/remote use).
• Asset management, disposable of old, broken, and out dated computer equipment.

Same duties as listed above.

• As well as working migration projects for Siemens Power Generation.
• Worked weekend projects migrating businesses that Siemens Power Generation acquired
• Jobs would include installation of new switches, hubs and PC equipment
• Built new PC’s or would refurbish the old equipment that was on site
• Would install the operating system that Siemens Power Generation was using so the users could connect to Siemens Network
• Stay onsite for follow up support for any issues that would arise.

Job duties ranged from monitoring servers, running reports, working in shipping departments.

• Fixing copiers for customers.

Working hands on with customers to make sure all their needs were met.

• As well as several other various positions.