Jason Henry
Ontario,CA
Summary
With more than 15 years of experience in vendor management, hospitality, process improvement, upper management support, and coordination, I am an accomplished and highly experienced Area Director with excellent experience developing and implementing programs, collaborating internally and externally, and building relationships with an ability to think critically and solve problems. Due to my ability to build relationships, I am an excellent team player with a keen ability to adapt and be nimble. As a diligent and determined individual, I view obstacles as opportunities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Embassy Suites
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Area Director of Financial Operations
Dickey's Barbecue Pit
06.2022 - 03.2024
- Responsible for the overall direction, coordination and evaluation of all food and beverage and beverage outlets ensuring efficient and effective day-to-day operation of the restaurant, bar and catering in an attentive, friendly, and courteous manner, and provided all guests with quality service prior to and throughout their visit
- Lead team operations for Restaurant in the respective fields: Guest Experience - Complaints, Payroll, Employee Onboarding, Catering Sales, 3rd Party Vendors / Beer Vendors, Human Resources, IT - HubSpot Request, Scheduling, Food Ordering /Inventory, Financial Operations (Reports), Track Sales/ Cogs /Labor.
Assistant Registrar I
West Coast University
12.2020 - 06.2022
- As a Registrar I have tremendous impact and responsibility of the lifecycle of the students to make their experience effortless throughout their tenure at WCU
- Day to Day, I organize and direct clerical and functional operations, within the area of specialization (i.e
- Graduation and Transcripts, Enrollment Reporting and Student Relations, Petitions and Appeals) while providing critical support to students, admissions staff, and faculty
- I understand the huge responsibility and importance being the backbone of the University to administer Enrollment Verification Letters on behalf of WCU students in timely manner to other institutions, employers and oversee their Leave of Absence Request in the time of a crisis
- Each day I excel at providing the exact amount of transfer credit from previous institutions that they earned to ensure their hard work was not wasted.
Program Coordinator
SAG-AFTRA
11.2008 - 07.2020
- Supported the department's goals in providing programming support for approximately 500 member workshops and corporate events annually
- Worked closely with partner organizations such as the Actors Fund and SAG-AFTRA Foundation to participate in monthly orientations for new members and parents of minors
- Partnered with department Program Managers to exercise the core fundamentals of event planning and programming support
- Prepared essential educational resource documents that help educate 80,000 L.A
- Union members
- Established relationships with workshop presenters and instructors to assess and manage their event needs
- Communicated policies and practices to workshop presenters and members
- Photographed events for submission in the SAG-AFTRA magazine and local newsletter
- Fostered positive relationships with staff and external partners
- Scheduled and organized internal meetings; maintained department's calendar
- Responded to in-person and mailbox inquiries about program eligibility requirements, workshop registration, member records, and other policies and procedures
- Supported staff liaison to member committees including Military Committee, Members Organizing Volunteer Efforts, SAG-AFTRA Radio Plays and Next Generation Performers
- Created PowerPoint Presentations for Local Executive Board Meetings and events
- Organized and facilitated luncheons in excess to feed roughly 300 people for keynote presentations and events.
Administrative Coordinator
SAG-AFTRA
12.2016 - 09.2018
- Provided administrative support to management, staff and attorneys regarding claim inquiries, contract enforcement and interpretation
- Processed producer applications
- Reviewed forms and reports for completeness and adherence to established policies and procedures
- Collaborated with management by ordering and filing series episodes, music, and films with the US and Canadian Copyright Offices
- Tracked and archived all filing documentation
- Managed, maintained, and updated various documents and internal cost trackers
- Submitted departmental invoices to the accounting department for timely payment
- Assured all official documentation was uploaded into the document management systems
- Reviewed the chain of title to confirm rights ownership
- Assisted with ordering and reviewing Copyright Reports
- Conducted research and provided analysis and data to various teams, including financial assurances.
Residuals Processing Specialist
SAG-AFTRA
11.2008 - 12.2016
- Resolved issues related to processing members' residuals checks
- Worked in fast paced environment to streamline processes to reduce residual check processing of 3 million checks annually from 90 days to 30 days
- Scanned residual checks from studios and entered into appropriate systems.
Courtyard Marriott
El Segundo California
07.2006 - 09.2008
- Led the front desk team and Night Audit at one of Marriott's largest hotel brands
- With more than 1,100 hotels in over 50 countries worldwide
- Daily Operations, Night Manager, Audits, FOH - Staff Scheduling, BOH - Reporting, Guest Engagement, Check in/ Check Out, Customer Relations - Refunds, Deputes and other related duties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Master of Business Administration, HRM(MBA) -
University of Phoenix
Pasadena, CABachelor of Science in Business and Marketing (B.S.), Business, Marketing -
University of Phoenix
Pasadena, CASkills
- Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- Google Drive and Google Docs
- Guest Services
- Customer service
- Training
- Recruiting
- Hiring
- Mentoring
- Payroll
- Ordering supplies
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Front Desk Management
- POS Systems
Nominationsandrecognition
Served as department ambassador for interns and new hires to guide and mentor their welcoming into the organization
Volunteer Experience
Humanitarian Organization for People Everywhere (H.O.P.E.), 08/01/13 - 08/31/15, Partnered with H.O.P.E Missionaries to collectively provide worldwide assistance to people in need of medical, spiritual, social, and psycho education.
Timeline
Front Desk Agent
Embassy Suites
01.2024 - Current
Area Director of Financial Operations
Dickey's Barbecue Pit
06.2022 - 03.2024
Assistant Registrar I
West Coast University
12.2020 - 06.2022
Administrative Coordinator
SAG-AFTRA
12.2016 - 09.2018
Program Coordinator
SAG-AFTRA
11.2008 - 07.2020
Residuals Processing Specialist
SAG-AFTRA
11.2008 - 12.2016
Courtyard Marriott
El Segundo California
07.2006 - 09.2008
Master of Business Administration, HRM(MBA) -
University of Phoenix
Bachelor of Science in Business and Marketing (B.S.), Business, Marketing -
University of Phoenix