Jason Hernandez
Longwood,FL
Summary
Detail-oriented IT Support Specialist with expertise in troubleshooting and cross-functional collaboration. Led staff training initiatives, optimized maintenance processes, and delivered effective technical solutions. Managed incidents and provided technical support, ensuring timely resolutions and system optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance IT Lead
Topgolf Lake Mary
Lake Mary, FL
01.2021 - Current
- Proficient in using ServiceNow for incident, request, change, and problem management, ensuring timely resolution of IT issues and adherence to service level agreements (SLAs).
- Led hardware diagnostics, upgrades, and repairs for desktops, laptops, peripherals, and accessories, ensuring seamless operation across multiple locations.
- Diagnosed and resolved software issues for end users efficiently.
- Researched software applications, equipment usage, and troubleshooting techniques, empowering them to resolve basic issues independently.
- Supervised maintenance staff, ensuring timely repairs and service requests across multiple locations.
- Trained new employees on safety protocols and maintenance procedures.
- Facilitated interdepartmental communication, expediting maintenance issue resolution and enhancing collaboration.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Coached maintenance personnel, enhancing team skills and elevating service quality.
- Monitored system performance and identified opportunities for optimization.
- Coordinated with vendors for technology upgrades and maintenance support.
- Diagnosed electrical issues using specialized testing equipment and tools.
Busser
First Watch Restaurants Inc.
Lake Mary, FL
07.2019 - 01.2021
- Delivered food and beverages to tables, supporting efficient service and guest satisfaction.
- Coordinated with kitchen staff to clear dishes and utensils promptly, maintaining a clean dining environment.
- Streamlined organization and restocking of supplies, facilitating efficient service.
- Ensured cleanliness of dining areas and kitchen spaces, enhancing overall guest experience.
- Addressed guest requests and inquiries swiftly, improving overall customer experience.
- Participated in daily opening and closing procedures for restaurant operations.
IT Intern – Customer Management Systems
Jaqueline Woods
Sanford, FL
05.2018 - 07.2018
- Supported CMS integration efforts to streamline project workflows and enhance efficiency.
- Conducted detailed records searches and coordinated with departments to resolve complex procedural issues.
- Performed content analysis to inform and enhance disclosure decisions.
Education
Bachelor of Science - Information Systems Technology
Seminole State College of Florida
Sanford, FL05-2026
Associate of Arts -
Seminole State College of Florida
Sanford, FL01-2022
High School Diploma -
Crooms Academy of Information Technology
Sanford, FL05-2019
Skills
- IT infrastructure management
- System maintenance
- Incident management
- Software troubleshooting
- Network troubleshooting
- System optimization
- Technical leadership
- Team development
- Customer support
- Effective communication
- Communication skills
Certification
IT Client Specialist Certification, 12/01/24
Languages
Spanish, Fluent
Timeline
Maintenance IT Lead
Topgolf Lake Mary
01.2021 - Current
Busser
First Watch Restaurants Inc.
07.2019 - 01.2021
IT Intern – Customer Management Systems
Jaqueline Woods
05.2018 - 07.2018
Bachelor of Science - Information Systems Technology
Seminole State College of Florida
Associate of Arts -
Seminole State College of Florida
High School Diploma -
Crooms Academy of Information Technology