Jason Hickman
Largo,FL
Summary
Highly skilled and results-driven professional with experience in recruiting, training, and management across the retail, insurance, and travel industries. Committed to fostering talent development, optimizing recruitment strategies, and driving organizational growth. Seeking a challenging role with a team that leverages my expertise in recruiting, training, and management.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Partner
Travelopia
09.2021 - 07.2023
- Drove talent acquisition and job placement strategies to attract candidates in multiple countries, with a focus on Diversity, Equity, and Inclusion.
- Completed talent acquisition process for 117 internal and external placements, in a variety of locations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted compensation benchmark conversations with people team and hiring managers to foster internal and external equity.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Worked with team leaders in change management and talent solutions to gain competitive edge in job market.
- Utilized communication and marketing strategies and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Assisted with writing job postings and job descriptions for boards.
Territory Administrator
Bankers Life
08.2018 - 09.2021
- Responsible for leading and training a team of 80+ administrators and recruiters in 29 offices across 12 states.
- Educated staff on territory and company missions and goals to help employees achieve success.
- Lead for territory recruiting committee, regularly providing guidance on directives and process improvements.
- Point of contact for all territory sales manager, administrator, recruiter, and temporary contract hires.
- Worked on contracts and planning for large territory meetings, and sales incentive payoff events.
- Updated internal databases including territory specific web page to support document management.
- Along with human resources, would troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed territory office schedule to coordinate calendar and arrange travel through Concur.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Validated and distributed company information and initiatives to employees throughout territory.
Regional Administrator
Bankers Life
01.2017 - 08.2018
- Partnered with Regional Manager to support our region which included 5 branch sales offices, and 6 satellite offices.
- Led and trained a team of 15 administrators and recruiters in multiple locations.
- Collaborated with administration and recruiting staff to ensure all regional branch functions including recruiting of new agents, sales goals, and operational processes were effectively met.
- Worked with sales managers on challenges within their administrative staff and developed action plans for correction.
- Provided key metric reporting at the branch and regional levels.
- Worked in a recruiter capacity by attending career fairs and on-campus events representing our branch office and our region. Developed and maintained relationships with key contacts for these events.
- Onboarded and contracted new agents, utilized effective training methods to ensure other recruiters were proficient in this process as well.
- Conducted monthly orientations for new team members.
- Provided support for the territory office for ad hoc requests.
Branch Recruiter and Administrator
Bankers Life
04.2014 - 01.2017
- Provided support for branch office in a variety of functions, primarily in talent acquisition and recruiting practices.
- Partnered with management team on full cycle recruiting processes including managing ATS systems, interviewing, and onboarding.
- Attended recruiting events such as career fairs and college campus fairs to boost branch recruiting visibility.
- Helped implement training programs to boost employee skills and staff retention rate.
- Met recruiting and sales goals by proactively managing individual and team tasks and streamlining processes.
- Sent out sales and recruiting metric reports to branch office team on a weekly and monthly basis.
- Ordered and monitored branch office supplies.
- Maintained friendly and professional customer interactions.
Career Services Manager
Progressus Therapy
04.2013 - 04.2014
- Recruited, interviewed, and hired special needs teachers for school districts and private schools in 19 states.
- Utilized applicant tracking systems to regularly disposition and add details for candidates.
- Worked with team to conduct email campaigns targeting specific candidates, and to properly utilize social media such as LinkedIn to build brand awareness.
- Attended career events to represent company and identify more recruiting opportunities.
Insurance Sales Agent
Bankers Life
08.2011 - 04.2013
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions. Cultivated relationships to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection
- Generated quotes and proposals for clients to match individual needs.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Followed up promptly with interested clients to close sales.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Attended industry conferences to stay informed of latest products and trends.
Store Manager
CVS Pharmacy
06.2005 - 05.2011
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Hired, trained, and guided team members to maintain high productivity and performance metrics.
- Led store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Bachelor of Science - Psychology And Sociology
Florida State University
Tallahassee, FL05.2004
Skills
- Analytical and Critical Thinking
- Training Development and Execution
- Global Recruitment
- Conduct Orientations and Training
- In-Person and Telephone Interviewing
- Candidate Pipeline Management
- HR Support
- Coordinate Recruitment Strategies
- Applicant Tracking Systems
- Employee Engagement Strategies
Timeline
Talent Acquisition Partner
Travelopia
09.2021 - 07.2023
Territory Administrator
Bankers Life
08.2018 - 09.2021
Regional Administrator
Bankers Life
01.2017 - 08.2018
Branch Recruiter and Administrator
Bankers Life
04.2014 - 01.2017
Career Services Manager
Progressus Therapy
04.2013 - 04.2014
Insurance Sales Agent
Bankers Life
08.2011 - 04.2013
Store Manager
CVS Pharmacy
06.2005 - 05.2011
Bachelor of Science - Psychology And Sociology
Florida State University
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