Jason Himel
Radcliff,KY
Summary
For over 25 years, I have exceeded both my personal and professional Customer Service goals. I live to provide excellent customer service, discovering their needs; building relationships for future opportunities and closing the deal. Reliable and driven, with a strong time management and prioritization ability.
Overview
29
29
years of professional experience
Work History
Communications/Consultant for TurboTax Software
GigCx Marketplace
02.2025 - 04.2025
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Assisted customers by answering their questions concerning TurboTax products and tax return software tax-related customer inquiries.
Communications/Consultant for the Veterans Affair
North South Consultant Group
06.2022 - 11.2024
- Managed social media accounts effectively, growing followers and increasing engagement rates through consistent posting and audience interaction.
- Streamlined internal communications for higher efficiency by creating a centralized system for information sharing.
- Provide information, coordination, and assistance to transitioning service members in the following Reserve Component benefits.
- Empowered Service Members the ability to navigate there VA Benefits successfully through community partnership, and personal expertise
Communications/Recruitment Manager
North South Consultant Group
03.2019 - 06.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Conducted daily interaction with applicants to provide support for Army Recruiters nationwide through phone calls and emails to determine eligibility and preparedness for military service
- Served as subject matter expert in Army programs, options and jobs while averaging per month 2,000 phone calls, 250 potential leads, and overall average of 28% leads to signed contracts
- Operated the Future Soldier Center by providing approved information through web-based Q&A via chat, email, and Social Media platform while maintaining a 95% or better accuracy
Assistant Store Manager
AutoZone
03.2017 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Educate customers on product and service offerings and building customer confidence by actively listening to their concerns and giving appropriate feedback.
- Assisted Store Manager with recruiting, interviewing and staffing, supervising, scheduling, training and developing store personnel allowing the store to maintain a high retainability percentage and high performance.
US Army
Customer Service/Human Resources Manager
10.1996 - 10.2017
- Effectively educated and trained Soldiers on their standard operating procedures, assisted in teaching and coaching individuals by producing quality top quality Human Resource Specialist and Postal Operation Managers
- Aggressively mentored my team through counseling, delivering clear and concise direction, excelled at generating team motivation and willingness to learn
- Provide counseling, mentoring, and training feedback to team leaders, manage the logistical and administrative and maintain accountability of my students and team and all their equipment
- Earned multiple highly decorated awards due to tremendous rating and comments by all seniors, peers and subordinates for unmatched customer service and leadership abilities
Education
Certification - Master Resilience Training
Noncommissioned Officer Academy
Fort Jackson, SCAssociate of Arts - Computer And Information Systems
Elizabethtown Community And Technical College
Elizabethtown, KY05-2021
Certification - Human Resources Plans And Operations
Noncommissioned Officer Academy
Fort Jackson, SC07-2016
Certification - Senior Personnel Human Resources (SPHR) Manager
Noncommissioned Officer Academy
Fort Jackson, SC09-2008
Skills
- leadership
- Time management
- Decision-making
- Problem-solving
- Verbal and written communication
- Computer skills
- Teamwork
- Social Media
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications/Consultant for TurboTax Software
GigCx Marketplace
02.2025 - 04.2025
Communications/Consultant for the Veterans Affair
North South Consultant Group
06.2022 - 11.2024
Communications/Recruitment Manager
North South Consultant Group
03.2019 - 06.2022
Assistant Store Manager
AutoZone
03.2017 - 03.2019
US Army
Customer Service/Human Resources Manager
10.1996 - 10.2017
Certification - Master Resilience Training
Noncommissioned Officer Academy
Associate of Arts - Computer And Information Systems
Elizabethtown Community And Technical College
Certification - Human Resources Plans And Operations
Noncommissioned Officer Academy
Certification - Senior Personnel Human Resources (SPHR) Manager
Noncommissioned Officer Academy
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