Jason Hittel
Monrovia,MD
Summary
Dynamic HR leader with proven success in enhancing employee engagement and optimizing policies at Amazon.com. Expert in HR analytics and internal communications, demonstrated through innovative programs that significantly reduced turnover. Skilled in fostering organizational development and maintaining high levels of employee relations. Honorable service in the United States Marine Corps underscores a strong foundation in leadership and teamwork.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Human Resources Manager (L7)-Customer Fulfillment
Amazon.com
07.2021 - Current
- Manage a team of 30 HR professionals who cover the DCA1 Amazon fulfillment center 24/7.
- Partner directly with the General Manager of Operations to support 150 salaried operations leaders.
- Oversee the on-boarding process for hourly and salaried leaders
- Manage an HR investigation workload of 70 active cases on average
- Success in creating and driving effective development, employee relations, retention, and reward programs.
- Being an enthusiastic team player, with a strong drive to create a positive work environment.
- Instill strong internal and external customer service focus
- The ability to manage multiple priorities simultaneously - orientated on results
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Regional Senior HR Business Partner (L6)-Amazon Logistics
Amazon.com
06.2018 - 07.2021
- Overseeing Maryland Region for HR that consisted of 9 sites and managing an HR team of 20 HRBP’s
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
- Assisted in developing succession plans for key roles within the organization.
- Provided guidance on disciplinary action up to termination if necessary following established guidelines.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Experienced with rapid and complex changing work environment
- Coaching and mentoring at management level
- Success in creating and driving effective development, employee relations, retention, and reward programs.
- Being an enthusiastic team player with a strong drive to create a positive work environment
- Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
- Maintained compliance with state and federal employment laws and regulations.
Regional Manager
Veracity Research Investigations
05.2017 - 05.2018
- Identified new business opportunities through market research and industry trends.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Recruited and trained new employees to meet job requirements.
- Cultivated positive rapport with associates and team leadership.
- Mentored and guided general managers on proper processes and methodologies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Evaluated individual and team business performance and identified opportunities for improvement.
District Loss Prevention Manager
Kohl’s Department Stores
05.2012 - 04.2017
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Maintained accurate records related to audits, investigations, employee disciplinary actions taken in response to losses incurred.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Evaluated current practices for preventing loss throughout the district's stores and recommended improvements where necessary.
- Developed and maintained relationships with local law enforcement agencies to ensure compliance with laws and regulations.
- Reviewed CCTV footage for evidence of criminal activity or violations of company policy in order to investigate further as needed.
- Coordinated efforts with external vendors such as alarm companies and surveillance equipment providers in order to maximize operational effectiveness.
- Identified and reported security threats, reducing unsafe conditions or hazards.
Sergeant of Marines (Honorable Discharge)
United States Marine Corps
09.2003 - 09.2007
Education
B.A. - Sociology and Anthropology (Concentration in Criminal Justice)
Towson University
01.2011
Associate of Arts -
Carroll Community College
01.2009
Skills
- Employee relations
- Internal communications
- Policy optimization
- HR analytics
- Policy development
- Employee engagement
- Organizational development
Certificationsskills
- Over 15 years of management experience.
- High proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent public speaking skills.
- Very effective communicator.
Awardsaccomplishments
- Successfully created the first white paper in partnership with HR for the standardization of Mental Health Awareness Week.
- In 2020, I was the first RLPM in USNS to write a white paper and propose to Operations leaders and Finance leaders to increase LP headcount by adding 7 (L4) LPS’s. There was no hourly LP headcount prior to this implementation and now each in of my sites has an LPS.
- I was the captain of the first USNS LP Newsletter committee made up of 8 top tier LPSL’s.
- I lead the monthly USNS LP network call. I am responsible for developing the call each month to provide value added knowledge and experience to each person attending the call.
- Awarded two Navy and Marine Corps Achievement Medals while serving both overseas and in country for profanely in logs and records.
- Received Good Conduct Medal for honorable service in Marine Corps.
Certification
- PHR
Timeline
Senior Human Resources Manager (L7)-Customer Fulfillment
Amazon.com
07.2021 - Current
Regional Senior HR Business Partner (L6)-Amazon Logistics
Amazon.com
06.2018 - 07.2021
Regional Manager
Veracity Research Investigations
05.2017 - 05.2018
District Loss Prevention Manager
Kohl’s Department Stores
05.2012 - 04.2017
Sergeant of Marines (Honorable Discharge)
United States Marine Corps
09.2003 - 09.2007
B.A. - Sociology and Anthropology (Concentration in Criminal Justice)
Towson University
Associate of Arts -
Carroll Community College