Microsoft D365
Jason Hixenbaugh
Retatil Operations And IT
Tacoma,WA
Summary
Energetic and resourceful professional with a proven track record of improving business performance through technology and innovative programs leading to improved margin and top line sales. Highly regarded for communication, organizational, and analytical qualities that contributes to successful leadership of diverse, high-performance teams in a multi-disciplinary organization. Recognized for ability to effectively prioritize workflow and execute competing demands to achieve sustainable, profitable change in a fast-paced corporate environment. Productive career is complemented by professional certifications and relevant, advanced, formal education.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Director, Business Architect
American Freight
Delaware, OH
02.2020 - Current
- Serve as the liaison between the business and IT for all system enhancement requests
- Managed the IT merger activities between American Freight and Sears Outlet
- Led the transition of Sears Outlet stores to Microsoft D365 ERP from Netsuite.
- Lead and manage all IT projects related to ERP and POS.
- Oversee the Microsoft D365 development team.
- Lead and manage all system design changes requests related to new business and IT requests.
- Lead and manage the companies IT CAB deployment process for all IT related requests, including Ecomm and BI.
- Manage $3M IT budget related to third party developers for POS and ERP.
- Launched and manage EDI.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Identified optimization potentials such as leveraging shared capabilities between processes, increasing adoption of technology or simplifying products and services to drive long-term improvements.
- Performed continuous evaluations of business processes, IT systems and policies to keep operations efficient and consistent.
Senior Director, Business Architect
Sears Hometown & Outlet Stores Inc.
Hoffman Estates, IL
07.2018 - 02.2020
- Served as the liaison between IT and all business groups for all system changes and enhancements.
- Designed and managed day to day IT operations of Netsuite ERP and POS.
- Simplified the workflows and activities of the finance team in Netsuite ERP.
- Managed and Led offshore BPO office, that was responsible for AP, inventory, and vendor setup in Netsuite.
- Launched and managed EDI process
- Directed and led documentation of business requirements, functional specifications and other company deliverables.
- Built roadmap for system changes to achieve company goals.
Senior Director, Supply Chain
Sears Hometown & Outlet Stores Inc.
Hoffman Estates, IL
01.2018 - 07.2018
- Accountable for the ongoing strategic development, daily operation, budget performance and execution of the defined strategic conditions associated with Supply Chain Operations and Logistics.
- Managing $384M of inventory flow into company and franchise operated stores.
- Redesigned Outlet distribution center networks, saving $3.5 Million a year in excess freight.
- Negotiated new contract with logistics supplier to retain 2016 rates, avoiding an $11M increase in freight rates.
- Implemented Fleet Management for delivery vehicles for Outlet and Buddy stores.
- Leading inventory, EDI, and supply chain tracks of new ERP, Inventory Management and POS solutions.
Senior Director, Inventory, Operations &Strategy
Sears Hometown & Outlet Stores Inc.
Hoffman Estates, IL
06.2016 - 12.2017
- Responsible for the management of $127M of inventory and flow of product to 16 distribution centers and direct to 135 stores.
- Accountable for the financial investment, inventory performance goals, ROI, Non-Productive inventory and meeting aggressive customer service level.
- Review and analyze planning data for management review and provide guidance and education to direct reports to improve the operation.
- Created new inventory management tools and flow reducing on hand inventory capital by $50M.
- Redesigned and oversaw creation of new inventory reports providing field with data previously not available.
- Reduced store on hand inventory levels by $13.5M, while maintaining sales plans.
- Launched RFID into one distribution center and the stores it supported. Projected savings once fully implemented of $26M.
- Reduced inventory shrink by $6M during inventory cycle.
- Achieved 94% forecast accuracy compared to actual demand.
- By creation of production forecasts and plans based on sales forecasts, historical usage and product trends.
- Designed and launched new purchasing system that allowed Sears Hometown and Outlet to purchase product direct versus through Sears Holdings.
- Allowing purchases to continue for product that vendors would no longer sell to Sears Holdings, to date has generated $1.2B of sales.
- Recognized six times with the company SHOCase award presented by the CEO.
Assistant Vice President of Process Improvement
Pep Boys Automotive
Philadelphia, PA
06.2015 - 04.2016
- Responsible for researching and developing new strategies to achieve company goals and objectives and implementing innovative processes and technologies.
- Accountable for providing requirements for all new POS developments and selecting vendors.
- Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
- Tasked with development of new operational procedures for all new processes for retail and service and updating current operational procedures to increase efficiency.
- Managed and supervised store operations activities including sales, BI reporting, task management, store level receiving and replenishment.
- Monitored company policies against the industry and developed new operational procedures to support changes.
- Worked directly for CEO, leading C-Suite projects including structure redesign and selling of company.
- Led weekly cross functional Sales Generation meeting, included all areas of company and C-suite executives.
- Redesigned oil change and tire change processes, improving efficiency by 25%.
- Created new appointment process to reduce customer wait time by 50%.
- Launched centralized call center to ensure customer phone calls are answered.
Director of Operational Efficiency & Task Management
Pep Boys Automotive
Philadelphia, PA
09.2014 - 06.2015
- Responsible for researching and developing new strategies to achieve company goals and objectives and implementing innovative processes and technologies.
- Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
- Responsible for development of new operational procedures for all new retail processes and updating current operational procedures in order to increase efficiency.
- Improved efficiency of in store out of stock process by 45%, by optimizing the process, through elimination of non-value-added steps and technology improvements.
- Hired industrial engineer to find the most efficient way to complete processes in retail and service.
- Redesigned the Area Director store visit process, focused on customer service and retail non-negotiables.
- Created gate-keeping process to manage workflow to the stores, improving allocation of store level labor.
- Designed new store level BI dashboard reporting, simplifying access to reports and information presented to region, area, and stores.
Independent Consultant
Self-employeed
Elgin, IL
05.2013 - 09.2014
- Specialized in client experience, business process re-engineering, business requirements development, retail technologies, and organizational analysis.
- Led multiple teams in the successful development and implementation of new business models, new technologies, and new self-service channels.
- Led workshops for client on retail operations and the use of technology and mobile to improve processes and interact with customers.
- Worked with client to publish two white papers one on mobile POS and the second one on building ROI model.
Senior Director Technology, Innovation, & Strategy
Sears Holdings
Hoffman Estates, IL
01.2011 - 01.2013
- Supervised a six-member team and more than 60 developers in researching new technologies, devising strategy for technology projects, and implementing innovative processes and technologies for Sears and Kmart retail stores.
- Owned the digital and mobile integration for the Kmart and Sears stores subsequent to the merger.
- Built strategy, designed, and implemented mobile rollout of iPods and iPads to retail store associates.
- Designed and implemented SHC Connect mobile application for Sears and Kmart stores. Won RIS 2012 app of the year in store operations.
- Approved in-stock positions 200% by expanding RFID technology to 5 stores.
- Worked with sears.com team on developing and launching mobile POS on iPads and iPods.
- Worked with sears.com team on developing and launching SHOP YOUR WAY mobile application that allows customers to text directly with store associates.
- Earned the company’s Innovation Patent Award for a pending patent.
- Enabled store management to focus upon selling activities through the launch of mobile-based, dashboard reporting.
Director, Store Process Full-Line & Great Indoors
Sears Holdings
Hoffman Estates, IL
01.2007 - 01.2011
- Managed a 34-member team of associates in developing and maintaining all store processes and POS development, including receiving, replenishment, and office administration for 913, full-line stores and subset of processes in The Great Indoors.
- Designed, built, worked with IT and merchandise vendors to launch RFID pilot.
- Oversaw the launch of such multi-channel projects as Ship from Store, Local Marketplace, and In-vehicles Pickup.
Manager
Manager, Store Accounts
Hoffman Estates, IL
01.2006 - 01.2007
- Developed individual, store-expense plans for 874 full-line stores and created the national plan for designated accounts.
Manager, Business Solutions
Sears Holdings
Hoffman Estates, IL
01.2005 - 01.2006
- Supervised, coached, and developed five associates, who designed, oversaw, and implemented strategic initiatives for Sears retail stores POS systems, both Full-Line and Automotive.
- Produced $24M in annual savings through managing the centralization and customer-service resolution for appliance and home-delivered products.
- Increased revenue $22M within 12 months by developing and leading an initiative to add restocking fees to select lines of merchandise.
Internal Project Consultant
Sears, Roebuck and Co
Hoffman Estates, IL
01.2003 - 01.2005
- Served as the project manager in developing ROI and business case, communicating status updates to senior management, maintaining financials, developing change-management strategy, overseeing construction of future, organization charts, supervising new processes and training, directing national implementation, and ensuring project success.
- Managed the integration of Sears and Kmart during the merger.
- Realized $62M in savings by developing design, implementation, and strategy to automate back-office processes in 874 full-line stores.
- Earned the Chairman’s Award for Continuous Improvement in 2004.
Education
MBA - Business
University of Phoenix
Tempe, AZ 11.2006 - 05.2008
Bachelor of Science - Biology
West Virginia University
Morgantown, WV 08.1991 - 12.1995
Skills
IT Management
Inventory
Project Management
Strategic Planning
Supply Chain
Process Improvement
Change Management
Customer Focused
Certification
Project Management Associate’s Certificate, The George Washington University, 2003
Software
Netsuite POS and ERP
Microsoft Excel
Microsoft Project
Patents
Have been issued four patents:
- METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES (VoIP Calls)METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES (VoIP Calls) 10,242,343 · Issued Mar 26, 2019
- METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES (Retail Ops Application)METHODS AND SYSTEMS FOR CONNECTED SALES ASSOCIATE SERVICES (Retail Ops Application) 10,163,064 · Issued Dec 25, 2018
- Holster for a mobile device Holster for a mobile device US D715,044 · Issued Oct 14, 2014
- Holster For a Mobile DeviceHolster For a Mobile Device US D681,325 · Issued May 7, 2013
Timeline
Senior Director, Business Architect
American Freight
02.2020 - Current
Senior Director, Business Architect
Sears Hometown & Outlet Stores Inc.
07.2018 - 02.2020
Senior Director, Supply Chain
Sears Hometown & Outlet Stores Inc.
01.2018 - 07.2018
Senior Director, Inventory, Operations &Strategy
Sears Hometown & Outlet Stores Inc.
06.2016 - 12.2017
Assistant Vice President of Process Improvement
Pep Boys Automotive
06.2015 - 04.2016
Director of Operational Efficiency & Task Management
Pep Boys Automotive
09.2014 - 06.2015
Independent Consultant
Self-employeed
05.2013 - 09.2014
Senior Director Technology, Innovation, & Strategy
Sears Holdings
01.2011 - 01.2013
Director, Store Process Full-Line & Great Indoors
Sears Holdings
01.2007 - 01.2011
MBA - Business
University of Phoenix
11.2006 - 05.2008
Manager
Manager, Store Accounts
01.2006 - 01.2007
Manager, Business Solutions
Sears Holdings
01.2005 - 01.2006
Internal Project Consultant
Sears, Roebuck and Co
01.2003 - 01.2005
Bachelor of Science - Biology
West Virginia University
08.1991 - 12.1995