Jason Hogarth
Choctaw,OK
Summary
Hardworking and reliable outfitter with strong ability in delivering excellent customer service. Offering a military work ethic and strong interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Adaptable and adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Animal Husbandry Aide: Carnivores
Oklahoma City Zoo and Botanical Garden
Oklahoma City, OK
11.2023 - Current
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Ensured compliance with all applicable laws regarding humane treatment of animals and safety regulations.
- Provided daily care and maintenance of livestock, including feeding, watering, and cleaning of enclosures.
- Monitored animal behavior closely to detect any abnormalities or changes in condition that may require medical attention.
- Observed animals for signs of illness or injury and reported any changes in health to veterinarians.
- Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
- Elicited species-specific behaviors by creating and implementing behavioral enrichment activities.
- Ensured compliance with all applicable laws regarding the humane treatment of zoo animals.
- Cleansed and disinfected animal enclosures, cages, and habitats.
- Cleaned and restocked housing and habitats.
- Provided food and water to animals according to dietary requirements.
- Prepared food to meet needs of animals under care with appropriate meals.
Retail Sales Outfitter
Bass Pro Shops Outdoor World
Oklahoma City, OK
10.2022 - Current
- Resolved customer complaints in a timely manner while adhering to company policies.
- Informed customers of current sales promotions and discounts.
- Ensured compliance with health and safety regulations within the store environment.
- Operated cash register, processed payments and provided accurate change.
- Cross-sold additional products to increase average sale value per transaction.
- Participated in special events such as seasonal sales promotions or holiday celebrations.
- Maintained merchandise displays, restocked shelves and ensured product availability.
- Organized backroom storage areas for efficient stocking of merchandise.
- Assisted with merchandising tasks such as organizing inventory, setting up promotional displays and pricing items.
- Greeted customers, provided assistance and responded to inquiries about products.
- Maintained professional appearance at all times in accordance with company dress code policy.
- Assisted with periodic inventory counts and cycle counts.
- Demonstrated knowledge of store products and services to assist customers in making purchasing decisions.
- Provided advice on product selection based on customer needs and preferences.
- Attended staff meetings and training sessions as required.
- Contributed ideas for improving store operations efficiency.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Customer Service Officer
Kirklees Libraries
, West Yorkshire
09.2017 - 08.2021
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified potential opportunities to upsell products or services to customers.
- Processed payments and updated balances and customer totals.
- Assisted customers with placing orders for products and services.
- Trained new employees on company policies related to customer service practices.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Reviewed account and service histories to identify trends and resolve issues.
- Updated internal databases with new account information as needed.
- Processed customer account changes with proprietary software.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Implemented best practices regarding customer service standards across all channels.
- Learned basic conversational words in languages most common to customer base to improve service.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained accurate records of all library materials checked out by patrons.
- Organized special events such as author readings or book clubs.
- Troubleshot technical issues related to computers, printers, scanners, and copiers within the library environment.
- Answered phone calls regarding book availability, location, hours of operation.
- Trained volunteers on how to use the library catalog system and process checkouts.
- Catalogued new books according to Dewey Decimal system or Library of Congress classification systems.
- Performed regular maintenance duties around the building such as dusting shelves and replacing light bulbs.
- Helped patrons with computer searches and research projects.
- Monitored the circulation desk by checking out books to patrons and collecting fines from overdue items.
- Provided reference services to library patrons, including locating books and other materials.
- Compiled lists of recommended reading material based on patron interests or age groups.
- Assisted in organizing library materials and keeping shelves orderly.
- Conducted library orientations for new patrons.
- Developed programs such as story time for children or movie nights for adults.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Returned books to circulation by placing on proper shelves.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Enforced current library policies fairly with patrons.
- Prepared and maintained displays and displayed cases.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Implemented and helped manage summer reading program for children.
- Entered and updated patrons' records on computers.
- Classified and catalogued items according to content and purpose.
- Opened and closed library during specified hours and secured library equipment.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Located books and periodicals for patrons.
- Delivered and retrieved items to and from departments by hand or push carts.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Inspected returned books for condition and due-date status and computed fines.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
Healthcare Support Worker
Precedo Healthcare
, West Yorkshire
02.2014 - 08.2017
- Assisted with physical therapy exercises under the direction of therapists or physicians.
- Observed changes in patient behavior or condition and reported them immediately to a nurse or doctor.
- Assisted in patient transfers, utilizing proper body mechanics and safety protocols.
- Performed basic nursing care such as checking vital signs and recording data.
- Provided emotional support to patients and their families during difficult times.
- Answered phones, scheduled appointments, filed paperwork.
- Participated in interdisciplinary team meetings to discuss plans of care for individualized patient needs.
- Maintained accurate records of patient visits and treatments given.
- Provided compassionate care to patients and their families.
- Ensured that all medical equipment was properly maintained and cleaned.
- Assisted in the preparation of meals for patients.
- Monitored patient progress and reported any changes to the healthcare team.
- Helped maintain a clean and safe environment for patients.
- Provided assistance with activities of daily living such as bathing, dressing and undressing, grooming.
- Collected specimens from patients for laboratory testing purposes.
- Administered medications according to doctor's orders.
- Transported patients between departments within the hospital or other healthcare facilities.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Used approved crisis intervention techniques in emergency situations.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Helped clients get in and out of beds and wheelchairs.
Education
GED -
Ercall Wood Technology College
United Kingdom07-1998
Bachelor of Science - Wildlife Conservation
Unity College
Unity, MESkills
- Customer Engagement
- Customer Service
- Teamwork
- Truck Unloading
- Upselling Strategies
- Stocking and Receiving
- Professional Appearance
- Phone Etiquette
- Retail Merchandising Expertise
- Customer Assistance
- Positive and Professional
- Conflict Resolution
- Product Recommendations
- Product Knowledge
- Relationship Building
- Policy and Procedure Adherence
- Stock Replenishment
- Product Merchandising
- Teamwork and Collaboration
- Independent Judgement
- Problem-Solving
- Time Management
- Customer Needs Assessment
- Regulatory Compliance
- Performance Monitoring
- Coaching and Mentoring
- Product Management
- Quality Control
- Workplace Safety
- Complaint Resolution
- Diversity and Inclusion
- Animal Nutrition
- Facility Maintenance
- Animal Handling
- Safe Chemical Handling
- Safety Protocols and Procedures
- Recordkeeping
- Self-Directed
- Analytical
- Supervision and Leadership
- PPE Use
- Written Communication
- Decision-Making
- Physical Fitness
- Cultural Awareness
- Stress Management
- Discipline and Focus
- Conduct Standards
- Professional Demeanor
- Multitasking
- Continuous Improvement
- Crew Leadership
- Active Listening
- Adaptability and Flexibility
- Organizational Skills
- Task Prioritization
- Team Collaboration
- Interpersonal Communication
- Attention to Detail
- Teamwork and Loyalty
- Self Motivation
- Problem-Solving Aptitude
- Problem-Solving Abilities
- Reliability
Affiliations
- Leatherworking
- Cooking
- Archery
- Personal fitness
- Photography
- Tabletop gaming
References
References available upon request.
Timeline
Animal Husbandry Aide: Carnivores
Oklahoma City Zoo and Botanical Garden
11.2023 - Current
Retail Sales Outfitter
Bass Pro Shops Outdoor World
10.2022 - Current
Customer Service Officer
Kirklees Libraries
09.2017 - 08.2021
Healthcare Support Worker
Precedo Healthcare
02.2014 - 08.2017
GED -
Ercall Wood Technology College
Bachelor of Science - Wildlife Conservation
Unity College
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