Jason Holley
Richmond,VA
Summary
Goal-oriented manager with distinguished experience in the Urological industry with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
Field Operations & Implementation Manager
Medworks Surgical
09.2015 - Current
- Oversaw the growth of the Laser Services division of Medworks Surgical from a small portion of a small business primarily in Richmond, VA to the largest segment and fastest growing segment across multiple states for the business.
- Functioned as Corporate Trainer in developing the knowledge base for our team members for all of the companies we represent (Richard Wolf, Bard Endourology, Kyra Surgical, and more) and urological procedures with which we assist.
- Managed multiple simultaneous implementations and accounts with minimal supervision, demonstrating strong organizational skills and adaptability.
- Troubleshot technical issues during implementations, working closely with Operations team to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
- Collaborated with cross-functional teams to ensure successful outcomes, fostering strong relationships within the organization.
- Optimized resource allocation by accurately forecasting workload demands based on historical data analysis and current trends.
- Collaborated with team to cultivate resources and reference material for installation, troubleshooting and maintenance.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Developed comprehensive training materials for new team members, improving onboarding efficiency and team cohesion.
General Manager
Golfsmith
05.2012 - 03.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Opened 3 new store locations.
- Met and exceeded sales forecasts at new location.
- Dictate the flow of the store to provide high levels or customer service by ensuring proper execution of
M.O.D. Program. - Maintain proper assortment of supplies needed for daily operations
- Maintain proper product assortment through cycle counts, adjustments, and working with merchants
- Train and develop new associates to ensure Golfsmith standards and programs are being followed
- Ensure that store standards are being met through the implementation of Best Practices and Store
Standards Audits - Worked to control cost and maximize profits through proper understanding and utilization of Profit &
Loss Statements.
Hardlines Manager
Dick's Sporting Goods, Inc
05.2005 - 04.2008
- Contributed to overall store profitability by effectively managing labor costs within the hardlines department budget constraints.
- Spearheaded efforts to improve product knowledge among staff members through comprehensive training programs, contributing to exceptional customer service levels.
- Addressed customer complaints promptly and professionally, ensuring swift resolution of issues while maintaining high levels of customer satisfaction.
- Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
- Optimized store layout for improved traffic flow, creating an organized shopping environment for customers.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
- Managed up to 4 Departments simultaneously while in supervision of up to 50 associates directly and up
to 80 associates indirectly - Acted as the Training Manager for Sales Support Managers in the District.
- Responsible for maintaining all State and Federal laws regarding gun regulation and sales.
- Performed weekly, monthly, and quarterly audits on all gun transactions and Federal 4473 forms.
- Responsible for the hiring and training of all associates for the various departments; Lodge, Team Sports,
Bikes and Fitness, Golf Pro Shop, Front End, Operations. - Responsible for all Cash Office activities and audits.
- Supervised store inventories at other store locations.
- Conduct various store audits for safety, merchandising standards, and policy adherence.
Education
Business Administration And Management
Patrick Henry Community College
Martinsville, VASkills
- Business Analysis
- Consistently meet goals
- Requirements Gathering
- Project Leadership
- Project Coordination
- Customer Relationship Management
- Possess excellent communication and inter-personal skills
- Perform effectively despite sudden deadlines and changing priorities
- Proven ability to identify, analyze, and solve problems
- Over 18 years of management experience ranging from 4 employees to 80
- Meticulous worker; attentive to quality and detail
- Able and willing to assist co-workers, supervisors, and clients in a cooperative manner
Timeline
Field Operations & Implementation Manager
Medworks Surgical
09.2015 - Current
General Manager
Golfsmith
05.2012 - 03.2015
Hardlines Manager
Dick's Sporting Goods, Inc
05.2005 - 04.2008
Business Administration And Management
Patrick Henry Community College