Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayson Holthaus

Ionia

Summary

High energy retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Store Manager

NAPA Auto Parts - Genuine Parts
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Owner/Manager

Main Street Station
07.2020 - 08.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Expanded business into new markets
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Field Service Technician

JB Holland Construction
05.2016 - 07.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed safety procedures to avoid injuries in field.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Reduced downtime with proactive identification of potential issues during regular routine maintenance.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Maintained company vehicle stocked with repair and replacement parts valued over $10,000.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.

Mechanic

Waynes Truck Equipment
05.2012 - 05.2016
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepare detailed repair estimates.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Streamlined appointment scheduling process, making it easier for customers to obtain service.
  • Contributed to revenue growth by upselling additional services when appropriate.
  • Streamlined inventory management, reducing waste and ensuring availability of necessary parts.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
  • Achieved significant cost savings by negotiating better terms with parts suppliers.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.

Education

High School Diploma -

New Hampton High School
New Hampton, IA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Inventory management
  • Cash management
  • Goals and performance
  • Work Planning and Prioritization
  • Relationship building and management
  • Strategic thinker

Timeline

Store Manager

NAPA Auto Parts - Genuine Parts
08.2023 - Current

Owner/Manager

Main Street Station
07.2020 - 08.2023

Field Service Technician

JB Holland Construction
05.2016 - 07.2020

Mechanic

Waynes Truck Equipment
05.2012 - 05.2016

High School Diploma -

New Hampton High School

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Jayson Holthaus