Jason Hong
Waipahu
Summary
Reliable and hardworking parts specialist bringing strong sales and customer service abilities combined with expert knowledge of parts. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
O’Reilly Parts Specialist
O’Reilly Auto Parts
Waipahu
12.2022 - Current
- Collaborated with management team members on special projects related to improving processes within the department.
- Maintained accurate records of all inventory transactions in the computer system.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Assisted customers with product selection based on their needs.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Responded to inquiries from internal staff members about part specifications or availability.
- Organized and labeled parts to ensure easy identification and retrieval.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Identified potential problems with defective or damaged parts before they reached customers.
- Provided customers with technical advice regarding parts information and availability.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Operated point of sales and parts lookup computer systems.
- Coordinated and executed daily parts deliveries to local businesses.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Followed standards of care and compliance per company and legal requirements.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Opened crates to replenish stocked items in proper aisles.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Collaborated with other members of sales team to reach targets.
- Increased team productivity by implementing multiple strategic process improvements.
- Tracked team performance targets and sales metrics to identify areas for improvement.
Self Employed
Ebay Enterprise
Waipahu
05.2000 - 07.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Leilehua High School
Wahiawa, HI05-2000
Skills
- Customer service
- Time management
- Problem solving
- Analytical and critical thinking
- Dependable and responsible
- Excellent communication
- Product knowledge
- Technical support
- Inventory management
- Communication skills
- Sales tracking
- Effective communication
- Maintenance & repair
- Organization and time management
- Problem-solving
- Networking
Timeline
O’Reilly Parts Specialist
O’Reilly Auto Parts
12.2022 - Current
Self Employed
Ebay Enterprise
05.2000 - 07.2022
Leilehua High School