Jason Hopwood
Aurora,CO
Summary
Seasoned UPS manager with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in business intelligence and adept at fostering team unity, I excel in route planning and problem-solving. Achievements include streamlining processes to significantly improve service delivery, demonstrating a commitment to excellence and a deep understanding of business dynamics.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Big Truck On Road Manager
UPS
Denver, CO
05.2018 - 11.2024
- Conducted daily meetings with staff and crew members to ensure all tasks were completed in a timely manner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Big Truck Dispatch Manager
UPS
Denver, CO
04.2018 - 04.2022
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Performed regular audits on completed trips to verify accuracy of invoicing information provided by drivers.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Evaluated existing processes related to routing systems software upgrades and implementations.
- Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Managed dispatch operations for a fleet of XX vehicles, ensuring timely and efficient delivery of goods.
- Established performance metrics for dispatch operations and reported regularly to senior management.
- Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.
- Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Coordinated daily routing and scheduling for drivers to optimize delivery times and reduce fuel consumption.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Advised personnel about accidents, weather conditions or other hazards.
- Worked with routing specialists, route managers and service department to optimize routes.
Big Truck On Road Supervisor
UPS
Denver, CO
09.2006 - 04.2018
- Maintained a safe work environment by following safety protocols and regulations.
- Monitored production process, making necessary adjustments as needed.
- Ensured the safe and efficient operation of roadways by supervising crews in all aspects of maintenance activities.
- Developed work plans and schedules for crew members; monitored progress to ensure timely completion of tasks.
- Provided technical guidance to field staff on a variety of issues related to roadway operations.
- Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Assisted in the selection process for new personnel; conducted interviews and evaluated applicants' qualifications.
- Advised personnel on best practices related to the use of tools and safety precautions while working on roads.
- Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
PT Yard Control Supervisor
UPS
Denver, CO
01.2005 - 10.2006
- Monitored quality control procedures to ensure product met standards.
- Ensured that safety regulations were followed by all personnel while on the job site.
- Identified and resolved operational problems in a timely manner.
- Supervised and coordinated activities of workers engaged in controlling flow of materials, machines, and personnel through production processes.
- Established work schedules, assigned tasks, and monitored performance of subordinates.
- Provided technical guidance to team members regarding operations and maintenance issues.
- Assisted with training new employees on various aspects of their job duties.
- Reviewed existing policies and procedures related to production operations and made necessary changes as needed.
- Managed staff performance evaluations, disciplinary actions, promotions, transfers.
- Performed administrative tasks such as preparing reports or compiling data for analysis purposes.
- Adhered to company policies and procedures at all times when performing job duties.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Coordinated with production lines and created schedules to meet promised delivery.
- Managed the production calendar, scheduling tasks and deadlines.
- Coordinated production schedules to ensure timely delivery of projects.
- Managed communication between departments to streamline operations.
- Assisted in the hiring and training of new production staff.
- Supervised production staff, providing guidance and feedback.
- Fielded customer complaints and rectified service issues.
Hub Supervisor
UPS
Denver, CO
07.2001 - 01.2005
- Ensured compliance with safety regulations in the workplace.
- Developed strategies for improving customer service levels, increasing productivity, and reducing costs.
- Conducted regular staff meetings to discuss operational issues and goals.
- Resolved customer complaints in a timely manner while maintaining company standards.
- Created weekly work schedules according to staff availability and workloads.
- Analyzed daily reports to identify areas needing improvement or additional resources.
- Assisted in training new hires on warehouse processes and procedures.
- Coordinated with other departments when necessary.
- Managed day-to-day operations of the hub including staffing, scheduling, budgeting.
- Investigated incidents or accidents that occurred within the hub premises.
- Identified potential problems related to hub operations and developed solutions accordingly.
- Initiated disciplinary action when necessary in accordance with company policy and procedure guidelines.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Managed maintenance and repair actions for team equipment and vehicles.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Operated machines and equipment to complete work assignments or to assist workers.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
Air Ramp Agent
UPS
Denver, CO
07.2000 - 07.2001
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated a variety of motorized vehicles such as, belt loaders, forklifts. safely and efficiently around airport premises.
- Prepared detailed reports summarizing activities performed during shift.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Operated conveyor belts, daily.
- Loaded and unloaded aircraft packages, and freight.
- Implemented company policies regarding baggage handling and customer service.
- Resolved issues related to misplaced or lost packages.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Ensured safe and efficient loading and unloading of aircraft packages.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Participated in regular safety drills and training sessions.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
Education
Associate degree - Business Management
METROPOLITAN STATE COLL DENVER
01.2021
Skills
- Business Intelligence
- Know and understand the importance of day to day business along with expectations Internal customers and external customers Being able to meet demands on short notice while working with a diverse workforce
- Route planning expertise
- Multitasking Abilities
- Scheduling and coordination
- Customer service
- Team building
- Problem-solving aptitude
- Multitasking
- Time management abilities
- Effective communication
- Scheduling
- Business Management
Certification
- Evergreen Consent, 01/04/21
- Power Indus Truck Indicator, 05/07/18, 05/07/21
- Criminal History Record Check, 06/24/08
- CRIMINAL HIST REC CK (CHRC), 06/24/08
- DEACTIVATE RDG5, 04/26/05
- Deactivate RDG3, 04/26/05
- RECURRENT UPSCO DIS TRAINER, 05/29/03
- UPSCO District Trainer, 05/22/02
- UPSCO AIR/GROUND HANDLER, 07/12/01
Languages
English, True, High, High, High
Lastmodified
11/08/24
Keypositionsheld
- On Road Manager, UPS, 06/01/18 - Present
- Dispatch Manager, UPS, 10/01/22 - 04/01/23
- DTS Instructor, UPS, 02/01/11 - 11/01/11
- OMNI, UPS, 11/21/16 - 12/24/16
Affiliations
- Coached both of my children since 2016 in Soccer and Basketball.
Accomplishments
- Conducted Driver Training School for Trainers from 02/2011 to 10/2011 for New On Road Supervisors and Managers to become DTS qualified to be able to Train.
- OMNI Lead Coordinator-During Peak Season,November through January, Coordinated all of the Target and Kohls special pick-ups during this very busy time.
Timeline
Big Truck On Road Manager
UPS
05.2018 - 11.2024
Big Truck Dispatch Manager
UPS
04.2018 - 04.2022
Big Truck On Road Supervisor
UPS
09.2006 - 04.2018
PT Yard Control Supervisor
UPS
01.2005 - 10.2006
Hub Supervisor
UPS
07.2001 - 01.2005
Air Ramp Agent
UPS
07.2000 - 07.2001
Associate degree - Business Management
METROPOLITAN STATE COLL DENVER