Jason Horning
Computer Operator
116 Southern Pine Rd Columbia,South Carolina
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Computer Operator
Planned Administrators Inc.
Columbia, South Carolina
01.2015 - 04.2020
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Generated reports covering details about data, system operation and error monitoring.
- Drafted recommendations for potential system improvements, accounting for applicable budgetary concerns and performance requirements.
- Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Adhered to data transmission laws and regulatory guidelines when sending and storing sensitive internal and customer data.
- Cross-checked data backups to verify integrity and consistency of duplication measures and storage protocols.
- Created long-term interfaces between internal systems and third-party assets by collaborating with vendors and contracted companies.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Entered exact commands at computer terminals to activate specific sequences in support of FTP operations.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Assisted computer users with technical issues remotely and at workstations.
- Helped programmers and systems analyst test, debug and improve new programs.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
IOS Technician
Kelly Connect
Columbia, SC
10.2015 - 12.2015
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Completed job reports and logs immediately following service calls.
- Meticulously tracked all parts and devices used on each service call.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Executed diagnostics, troubleshooting and evaluations on IOS enabled devices.
- Maintained quality assurance and customer satisfaction objectives.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Set up and performed test activities.
Customer Service Advocate
BlueCross BlueShield Of SC
Columbia, South Carolina, South
02.2014 - 03.2015
- Use my knowledge of Medicaid to assist providers with information on how to correctly bill to have Medicaid pay for patients’ claims.
- Used multiple systems to figure out any issues regarding billing and enrollment questions providers may have.
- Had to be up-to-date on current trends and common issues regarding Medicaid to best help callers solve their respected issues.
- Kept mandatory call logs of each and every communication which EFTP, denials and account history and updated.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Advocate
BlueCross BlueShield Of SC
Columbia, SC
09.2013 - 02.2014
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Answered average of 60+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Advocate
BlueCross BlueShield Of SC
Columbia, SC
06.2013 - 09.2013
- Use my knowledge of Medicaid to assist providers with information on how to correctly bill to have Medicare pay for patients’ claims.
- Used multiple systems to figure out any issues regarding billing and enrollment questions providers may have.
- Had to be up-to-date on current trends and common issues regarding Medicare to best help callers solve their respected issues.
- Kept mandatory call logs of each and every communication which EFTP, denials and account history and updated.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Computer Sales Specialist
Circuit City
Columbia, SC
11.2008 - 02.2010
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Education
No Degree - Computer Science (software Development)
Midlands Technical College
West Columbia, SC 08.2010 - 01.2012
Skills
Hardware and software installation
Timeline
IOS Technician
Kelly Connect
10.2015 - 12.2015
Computer Operator
Planned Administrators Inc.
01.2015 - 04.2020
Customer Service Advocate
BlueCross BlueShield Of SC
02.2014 - 03.2015
Customer Service Advocate
BlueCross BlueShield Of SC
09.2013 - 02.2014
Customer Service Advocate
BlueCross BlueShield Of SC
06.2013 - 09.2013
No Degree - Computer Science (software Development)
Midlands Technical College
08.2010 - 01.2012
Computer Sales Specialist
Circuit City
11.2008 - 02.2010
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