Jason Howard
LADSON,SC
Summary
Accomplished Lead Service Line Manager at Leadec Industrial Services, adept in operational efficiency and team management. Spearheaded initiatives reducing costs and enhancing productivity, achieving significant improvements in employee retention and customer satisfaction. Skilled in innovation, service delivery, and fostering a culture of excellence, with a keen focus on achieving measurable results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Service Line Manager
Leadec Industrial Services
08.2012 - Current
- Reduced operational costs by optimizing resource allocation and identifying areas for improvement.
- Developed comprehensive training programs that improved employee retention rates while enhancing skillsets needed for optimal job performance.
- Streamlined workflow processes, eliminating bottlenecks and maximizing productivity within the service line team.
- Influenced positive change within the organization by championing initiatives focused on process improvement and innovation.
- Enhanced customer satisfaction through timely resolution of service issues and proactive communication.
- Established a culture of excellence within the team by setting clear expectations, providing regular feedback, and promoting continuous learning opportunities.
Service Supervisor
Tri Dim Filter Corp
05.2007 - 08.2012
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Assistant Manager
Zia's Italian Ristorante
02.2002 - 05.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Business Management
University of Toledo
Toledo, OHHigh School Diploma -
Central Catholic High School
Toledo, OH05.1993
Skills
- Operational Efficiency
- Innovation and Creativity
- Service Delivery
- Decision-making capabilities
- Workload prioritization
- Recordkeeping and documentation
- Staff Training and Development
- Team Management
- Delegation and Supervision
- Goal Setting and Achievement
- Employee Relations
- Environmental awareness
- Policy development and implementation
Certification
OSHA 30 Certification
Serve Safe Certification
Hobbies
Golf
Fishing
Camping
Travel
Timeline
Lead Service Line Manager
Leadec Industrial Services
08.2012 - Current
Service Supervisor
Tri Dim Filter Corp
05.2007 - 08.2012
Assistant Manager
Zia's Italian Ristorante
02.2002 - 05.2007
Business Management
University of Toledo
High School Diploma -
Central Catholic High School