Jason Howard
Bristow,VA
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
Nightwing
01.2025 - 10.2025
- Demonstrate expertise in Microsoft Windows-based systems architecture and operating systems management.
- Administer enterprise networks, connectivity, and hardware to ensure continuous, reliable operation.
- Manage accountable property and asset tracking, maintaining accurate records and ensuring compliance with organizational standards.
- Oversee IT equipment installation and decommissioning, including setup from user workspaces to Network/DEMARC rooms.
- Lead new facility fit-out projects, ensuring proper IT architecture requirements are met for both enterprise and program-specific needs.
- Assisted with installation and relocation of network switches into data center racks during contract transition.
- Connected and configured new workstations to the network, ensuring proper functionality.
- Patched and labeled fiber connections within network closets to support infrastructure upgrades.
- Create and maintain project plans, technical documentation, and system diagrams to support infrastructure development and management.
- Utilize diverse IT knowledge to proactively identify and mitigate potential issues across project teams and within the work environment.
- Collaborate with stakeholders across all levels to assess and address IT needs for meetings, projects, and organizational initiatives.
- Independently diagnose and resolve complex technical issues, both in-person and remotely, ensuring minimal disruption to operations.
- Manage high-priority meetings by setting up and monitoring collaboration tools and audio-visual services to ensure seamless communication.
- Receive, triage, and respond to incoming incidents and support requests, maintaining a high level of service.
- Collaborate with team members to discuss ongoing issues, resolutions, and share best practices for troubleshooting and problem resolution.
- Prioritize multiple tasks effectively based on real-time needs and project timelines, ensuring timely delivery of IT services and support.
IT Team Lead
Tech USA
04.2021 - 01.2025
- Lead IT Team through daily technical support/ troubleshooting
- Collaborated with IT Project Managers to develop focused plans and solutions
- Attended new project surveys with the project managers to help provide the necessary resources determined by the survey findings
- Helped oversee projects managed by the Project Managers to ensure efficient and accurate completion of all projects
- Coordinated meetings with multidisciplinary groups to improve project execution
- Managed team attendance/hours to ensure staffing requirements are met.
- Monitor the ticket queue, and assign tickets to technicians
- Monitor team progress toward timely delivery of goals
- Manage systems installations and implementations
- Ensure all deadlines are successfully met
- Draft phone reports and work with the management team to ensure phone coverage is being met
- Print queue management. Responsible for installing new all in one printer/scanners. Deleting old queues, and creating new ones.
- Facilitate the allocation of MFA tokens to newly onboarded users
- Specialize in the installation of hardware and the repair of computer systems, ensuring smooth operations and minimal downtime.
Senior Refresh Technician
Jacobs
09.2018 - 04.2021
- Perform workstation installation in the field to support a 4year life cycle.
- Upgrade workstations, printers, kvm switch boxes
- Responsible for installation process including preparing devices and accessories for daily deployment, upgrading workstations, completing required documentation, and ensuring decommissioned devices are returned to home site for proper disposal.
- Team lead responsible for carrying out tasks, and meeting daily quotas.
- Complete desk setups: Dual monitors, switch boxes, 3 workstations, along with cable management underneath desk.
- Configuring new all in one printers and performing Print Queue management. Responsible for installing new all in one printer/scanners.
Principal Systems Technician
General Dynamics
07.2016 - 09.2018
- Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
- Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
- Provides software and system troubleshooting and support.
- Provides technical support and training to end-users.
- Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
- Senior Systems Administrator duties
- Troubleshoot Software and Hardware, such as PC and Mac, IOS troubleshooting for IPads and Macbooks.
- Maintain integrity and security of servers and systems. Updating McAfee virus on network computers
- Coordinate and perform installation of computers, printers, monitors, and scanners.
- Administer Active Directory for users file access and account maintenance.
- Password management
- Data Transfer Officer -DTO access using GLIDE application for file transfer.
- Burn files for users/instructors. with secure property disposal.
- Work closely with the responsible officer to keep track of all accountable property.
Systems Administrator
NJVC
07.2015 - 07.2016
- Tier 1 and 2 Server Administration
- Resolve a wide range of system issues, troubleshoot software, hardware, and network issues, and address trouble tickets and service tasks
- Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
- Supports installation and configuration activities of systems, entities, and components.
Systems Administrator
ARMA Global
11.2013 - 06.2015
- Provided enterprise level support and monitoring for the organization's 5 or more networks.
- Perform installations, administrations, troubleshooting and support of server operating systems/services, storage, and Data Center solutions
- Software - MS Office 2010/2003/1996/MS Exchange/Ticketing System/Active Directory - Group Policy Objects/ Passwords Resets/User Creations/Printers.
- Knowledge with DHCP and DNS. Updating IP addresses, Demoting and promoting Domain controllers.
- Knowledge using the VMware/vSphere client.
Tier II System Administrator, Shift Lead
Booz Allen Hamilton
11.2007 - 09.2013
- Shift Lead that managed daily operations such as prioritization of tasks and coordinating activities of resources responsible for resolution of incident and request tickets.
- Provides Tier II level support for a variety of computer software and hardware issues for a facility of 800 users.
- Software troubleshooting experience with Windows XP and Windows 7 operating systems, along with Microsoft Office 2007 suite, Internet Explorer, Mozilla Firefox, JAVA, Adobe Pro/Reader/Flash and a variety of Analytical Applications such as Analyst Notebook, ArcGIS, Tableau, Google Earth
- Hardware troubleshooting experience with hard drives, memory, power supplies, video/graphics cards, NICs fiber & copper, monitors, CAC readers, printers, scanners, digital senders, and plotters.
- Works closely with management team to ensure Service Level Agreements are being met.
- Stand up new systems and images for networks in support of organizational remodeling and office moves.
- Use Active Directory and Microsoft Exchange to manage user/group accounts.
- Created and managed security groups.
- Ensures computers are in correct OUs in order to receive appropriate Group Policy Objects
- Maintained inventory and updated information for tracking of incoming and outgoing IT equipment.
- Generated Standard Operating Procedures for Tier I & II, as well as troubleshooting documentation for team Knowledge Base and weekly/monthly metrics creation using Remedy.
- Coordinates high priority projects that service VIP clients to include Smartphone configuration and new technology briefings
Education
Bachelor Of Science B.S. - Business Mgmt.
Virginia State University
Petersburg, VA, USA05.2003
Skills
- Active Directory, Analyst Notebook, Analytic Application, Application Software, ArcGIS, Cable Management, Client Requirements, Computer Hardware Maintenance, Computer Network, Computer Program, Customer Database, Customer Education, Domain Controller, Domain Name System, Dynamic Host Configuration Protocol, Emerging Technologies, File Transfer, Firefox, Focused, Google Earth, Hardware Troubleshooting, Help Desk, Installation Configuration, Installation Management, Internet Explorer, iOS, Java, Knowledge Based Systems, Leadership, LESS, McAfee VirusScan, Microsoft Exchange Server, Microsoft Group Policy Object, Microsoft Office, Numerical Analysis, Ontime Delivery, Operating System, Power Supply, Priorities Tasks, Proactive Problem Solving, Queue Management, Service-Level Agreement, Software Troubleshooting, Standard Operating Procedure, Supervision, Tableau Software, Team Management, Teamwork, Testing Tools, Ticketing Software, Troubleshooting, VMware vSphere, Web Conferencing, Windows NT, Windows Server Administration
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Ticketing system experience
- Asset management
- Active Directory management
- Printer support
- Technical support
- Patch management
- Desktop support
- Windows 10
Certification
- Active TS/SCI w/Fullscope
- CompTIA Security+ Certified
Timeline
IT Systems Administrator
Nightwing
01.2025 - 10.2025
IT Team Lead
Tech USA
04.2021 - 01.2025
Senior Refresh Technician
Jacobs
09.2018 - 04.2021
Principal Systems Technician
General Dynamics
07.2016 - 09.2018
Systems Administrator
NJVC
07.2015 - 07.2016
Systems Administrator
ARMA Global
11.2013 - 06.2015
Tier II System Administrator, Shift Lead
Booz Allen Hamilton
11.2007 - 09.2013
Bachelor Of Science B.S. - Business Mgmt.
Virginia State University