Jason Howell
Gambrills,MD
Summary
To maintain a full-time Operations Management training position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, along with high career growth potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Maritime Transportation Support and Logistics
Waterfront Marine
Edgewater, MD
08.2023 - Current
- Implemented thorough quality assurance checks upon completion of repairs, ensuring optimal performance and minimal post-repair issues for clients' boats.
- Streamlined workflow processes by organizing workspace efficiently, allowing faster completion of jobs without compromising on quality standards.
- Assisted on-site at marinas or docks as needed, providing mobile repair services for clients unable to bring their boats into the shop location.
- Conducted pre-season check-ups with boat owners proactively, identifying potential issues before they became larger problems during peak usage periods.
- Kept abreast of industry trends and technological advancements to remain knowledgeable about the latest marine mechanical solutions.
- Installed and tested steering gears, sanitation and refrigeration systems, cabinetry, electrical systems and accessories.
- Developed a strong rapport with clients, fostering long-term relationships and resulting in repeat business and referrals.
- Educated customers on proper boat care practices, increasing their ability to identify early warning signs of potential mechanical trouble in the future.
Maritime Transportation Support Specialist
Abell Custom Marine
Edgewater, MD
08.2021 - 08.2023
- Recommend and develop repair plans for customers as result of breaking down and evaluating their issues.
- Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assist senior support specialist with all pertinent needs.
- Maintain records of daily individual activities, to include time usage and cost data.
- Collaborate with vendors to locate replacement components and resolve advanced problems.
- Manage time efficiently in order to complete all tasks within deadlines.
Automotive Service Technician
Self Employed
Davidsonville, MD
05.2015 - 08.2021
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for adjustment, repair or replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Also performed this role from June 2011-April 2013
Formwork Inventory and Utilization Manager
Belfast Valley Contractors
Dundalk, MD
05.2013 - 04.2015
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed and maintained accurate formwork inventories at up to 15 remote job sites.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Managed overstocking, restocking and inventory control procedures.
- Developed detailed plans based on broad guidance and direction.
Heavy Equipment Operator
Schuster Concrete Construction
Owings Mills, MD
10.2010 - 05.2011
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Adhered to heavy equipment safety and operation protocols.
- Met project demands consistently through careful and consistent operation.
- Completed required equipment inspections, repairs and maintenance actions.
- Maintained fueled and fully operational equipment to jump on project requirements and keep teams on tight schedules.
Education
Bachelor of Arts - Psychology
Coastal Carolina University
Conway, SC05.2002
Timeline
Maritime Transportation Support and Logistics
Waterfront Marine
08.2023 - Current
Maritime Transportation Support Specialist
Abell Custom Marine
08.2021 - 08.2023
Automotive Service Technician
Self Employed
05.2015 - 08.2021
Formwork Inventory and Utilization Manager
Belfast Valley Contractors
05.2013 - 04.2015
Heavy Equipment Operator
Schuster Concrete Construction
10.2010 - 05.2011
Bachelor of Arts - Psychology
Coastal Carolina University