Jason Huni

Libby,MT

Summary

Dynamic and results-driven Retail Sales Specialist with a proven track record at Werco Industries (Ace Home Center) where I elevated customer satisfaction through expert product knowledge and personalized service. Skilled in negotiation and problem-solving, I consistently surpassed sales targets, fostering customer loyalty and contributing significantly to store success. Proficient in POS operations and adept at building interpersonal relationships, I excel in fast-paced retail environments. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

years of professional experience

Certification

Work History

Retail Sales Specialist

Werco Industries

11.2016 - 12.2024

Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
Consistently met or exceeded individual sales goals while contributing to overall store success.
Delivered in-depth information on product features so customers could make educated decisions before purchase.
Developed strong relationships with customers, resulting in repeat business and loyalty.*****
Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
Boosted sales revenue through effective upselling and cross-selling techniques.*****
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Helped customers complete purchases, locate items, and join reward programs.
Informed customers of current store promotions to encourage additional sales purchases.
Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Supported store marketing initiatives through participation in promotional events and merchandising activities.
Built customer loyalty and retention by delivering excellent shopping experiences.*****
Performed cash, card, and check transactions to complete customer purchases.
Managed approximately 20-30 incoming calls, emails and faxes per day from customers.

Front End-Sales-Membership

Costco

03.2016 - 10.2016

Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
Assisted in inventory management and restocking, ensuring products were readily available for purchase.
Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
Served as an expert resource within the store location regarding product information and best practices for using each item.
Promoted store loyalty programs to encourage repeat business from satisfied customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Hillsdale High School

San Mateo, CA

06-1993

Skills

Multitasking efficiency
Problem-solving
Management
Computer literacy
Product knowledge expertise
Interpersonal relationship building
Negotiation and persuasion
Sales expertise

Sales target achievement
Customer loyalty cultivation
Store opening and closing
POS system operations
Order processing
Complaint management
Effective communication
Time management capabilities

Accomplishments

Received high reviews from customers in-store, on the phone as well as multiple internet platforms, such as Google Reviews and Reddit which resulted in personal financial benefits.
Customer Relations - Earned highest marks for customer satisfaction, company-wide..
Achieved the BBB Pinnacle Award 3 years in a row which is bestowed upon businesses that exemplify excellence in the marketplace with accuracy, maximization of sales and profits and efficiency.

Certification

Loss Prevention Qualified (LPQ) - Loss Prevention Foundation.
Forklift Certification
Montana Driver's License
Certified Retail Manager (CRM) - American Management Association.

Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemote

Important To Me

Career advancementPaid sick leave401k matchPaid time off

Timeline