Jason Ireland
Burlington,NC
Summary
Dynamic Field Service Technician with a proven track record at Tire Solutions, excelling in customer satisfaction and operational efficiency. Expert in troubleshooting and repair, coupled with exceptional relationship-building skills. Achieved notable service process improvements and maintained a commitment to continuous learning and safety. I am a dependable and punctual employee with a strong work ethic, consistently arriving on time and ready to fulfill my responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Service Technician
Tire Solutions
03.2020 - 09.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity.
- Kept detailed itemized lists of current inventory as well as maintenance schedules for our company fleets.
Education
High School Diploma -
Green Hope High School
Cary, NC05-2018
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Training and mentoring
- Inventory Management
- Valid Driver's License
- Route Planning
- Vehicle Maintenance
- Relationship Building
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
- Tire Industry Association Certified Tire Service (TIA-CTS) - Tire Industry Association.
Timeline
Field Service Technician
Tire Solutions
03.2020 - 09.2024
High School Diploma -
Green Hope High School