JASON JACKSON
Shelbyville,KY
Summary
With 15+ years in food service, have become a highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Being a reliable manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline driven environments to manage goals and team development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dining Services Director
Healthcare Services Group
Taylorsville, KY
08.2024 - Current
- Led transformation of dining services department, achieving measurable improvements in operations and customer satisfaction.
- Improved sanitation scores by implementing rigorous cleaning protocols and oversight.
- Developed and instituted comprehensive performance reports, tracking employee and management performance.
- Increased dining satisfaction scores through process enhancements and staff training.
- Boosted overall customer satisfaction by addressing and resolving family and resident concerns promptly.
Assistant/Interim Dining Services Director
Harmony Senior Services
Jeffersontown, KY
04.2023 - 04.2024
- Established policies for menu selection, portion size, recipe standards, garnishes, presentation techniques, and plating arrangements
- Direct activities of one or more workers who assist in preparing and serving meals
- Requisitioned food supplies, kitchen equipment, and appliances, based on estimates of future needs
- Developed and implemented comprehensive dining services program to meet needs of customers
- Coordinated food production, service, sanitation, and safety procedures for 70 seniors utilizing confident decision-making skills to adhere 100% to federal and state health regulations
- Monitored inventory levels of supplies and food products to ensure sufficient stock for daily operations
- Maintained accurate records of all transactions related to purchasing supplies and equipment
- Resolved any customer complaints regarding dining services in timely manner
Lead Cook/Supervisor
Signature HealthCARE LLC
Taylorsville, KY
03.2009 - 04.2023
- Prepared and served meals for facility residents, employees, and guests, adhering to dietary restrictions and portion sizes
- Cooked meals based on specific menus, ensuring quality and nutritional standards were met
- Monitored use of government food commodities to ensure compliance with regulations and proper procedures
- Ensured meal preparation adhered to quality standards and specialized dietary needs
- Trained new staff, clearly communicating expectations and boosting team productivity by 15%
Education
High School Diploma -
Nelson County High School
Skills
- Food and Beverage Operations
- Microsoft Office
- Leadership
- Communication skills
- Customer service
- Inventory control
- Expense management
- Coaching and Mentoring
- Office experience
- Hospitality
Certification
Food ServSafe Handler Certification
Timeline
Dining Services Director
Healthcare Services Group
08.2024 - Current
Assistant/Interim Dining Services Director
Harmony Senior Services
04.2023 - 04.2024
Lead Cook/Supervisor
Signature HealthCARE LLC
03.2009 - 04.2023
High School Diploma -
Nelson County High School