Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JASON JACKSON

Shelbyville,KY

Summary

Operations professional with 15+ years of experience driving process improvements, compliance, and team performance in highly regulated environments. Proven ability to streamline workflows, reduce costs, and enhance customer satisfaction through strategic planning and hands-on leadership. Skilled in staff development, performance monitoring, and cross-functional collaboration to deliver measurable business outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations/Dining Services Director

Healthcare Services Group
Taylorsville, KY
08.2024 - Current
  • Transformed the dining services department, achieving significant operational and customer satisfaction improvements.on and staff development.
  • Implemented quality control protocols and compliance measures, ensuring adherence to CMS and state health regulations.
  • Directed scheduling, payroll, and workforce management processes for a large team, improving productivity and reducing errors.
  • Conducted operational audits and collaborated with stakeholders to align services with organizational goals.
  • Optimized inventory control systems to reduce waste and ensure continuity of daily operations.

Assistant/Interim Operations Director (Dining)

Harmony Senior Services
Jeffersontown, KY
04.2023 - 04.2024
  • Managed day-to-day operations, aligning service delivery with organizational policies and performance standards.
  • Supervised staff in meeting efficiency, compliance, and customer service goals across a high-volume environment.
  • Forecasted and requisitioned supplies, balancing cost control with operational needs.
  • Developed operational programs tailored to client requirements, strengthening overall service performance.
  • Tracked budgets, inventory, and purchasing transactions for accountability and compliance.

Team Lead / Operations Supervisor (Food Services)

Signature HealthCARE LLC
Taylorsville, KY
03.2009 - 04.2023
  • Supervised staff in delivering consistent, high-quality service while ensuring adherence to regulatory standards.
  • Monitored compliance with federal and state operational guidelines, mitigating risks and improving audit outcomes.
  • Trained and mentored new employees, boosting productivity by 15% through effective coaching and workflow optimization.
  • Managed daily operations including scheduling, inventory control, and customer service.

Education

High School Diploma -

Nelson County High School
Bardstown, KY

Skills

  • Operations & Process Management
  • Compliance & Risk Mitigation
  • Team Leadership & Staff Training
  • Strategic Planning & Execution
  • Performance Monitoring & KPIs
  • Budgeting & Expense Oversight
  • Inventory & Supply Chain Management
  • Payroll & Workforce Scheduling
  • Stakeholder Engagement
  • Problem Solving & Decision Making

Certification

  • Food ServSafe Handler Certification
  • Food Handler Essentials Certification
  • Food Allergens Essentials Certification
  • Food Service Manager Certification

Timeline

Operations/Dining Services Director

Healthcare Services Group
08.2024 - Current

Assistant/Interim Operations Director (Dining)

Harmony Senior Services
04.2023 - 04.2024

Team Lead / Operations Supervisor (Food Services)

Signature HealthCARE LLC
03.2009 - 04.2023

High School Diploma -

Nelson County High School

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