Jason Jackson
Grover Beach,CA
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain a reputation for excellence by keeping quality service and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Big Brand Tire & Service
San Luis Obispo, California
01.2024 - Current
- Assisted in managing service operations to enhance customer satisfaction and retention.
- Supported team members in troubleshooting and resolving customer inquiries efficiently.
- Learned to utilize service management software for tracking parts and ordering.
- Collaborated with staff to ensure adherence to safety protocols and operational standards.
- Assist in service writing daily to ensure customer satisfaction and efficiency.
- Parts ordering, inventory, and returns for the company.
- Multitasking in front of the shop as a service writer and working in the shop to ensure efficiency.
- Technician / Mechanic
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs, and offer available solutions.
- Developed knowledge of industry best practices for service management and customer care.
- Trained staff on tire services, safety protocols, and customer interaction techniques.
Assistant Store Manager
O' Reilly Auto Parts
07.2021 - Current
- Responsible for leading and motivating store associates to create a positive group dynamic and ensure customer satisfaction, sales goals, and operational excellence.
- Monitored daily operations including but not limited too; cash handling, safe drops, loss prevention and inventory management.
- Responsible for responding to customers inquiries and complaints in a timely manner, providing conflict resolutions, and ensuring overall customer satisfaction and loyalty.
- Performed daily automotive diagnostics and testing on customers vehicles to help identify mechanical issues and advise best course of action.
- Performed basic mechanical repairs and maintenance such as: battery replacement, headlight replacement, and assisting with fluids replacements.
- Responsible for identifying and ordering parts needed by customers using vehicles specifics: year/make/model.
- Vast knowledge and experience in automotive parts, replacements, and maintenance.
Production Line Worker
The Hive LLC
02.2020 - 02.2021
- Passed background check with the chief of police for Grover Beach Police Department.
- Maintained and positive and productive attitude in a very high demand and quick paced service line position.
- Operated heavy machinery.
- Performed proper daily sanitation and cleaning procedures.
- Assisted in laboratory department as a laboratory hand.
Private Contractor
Just Walls LLC
01.2020 - 02.2021
- Responsible for painting and performing thorough preparations of homes and businesses.
- Performed frequent landscaping and leveling tasks with the use of heavy machinery.
- Performed demolition projects and thorough clean-up of job sites.
- Performed interior remodeling projects including but not limited to cabinet installations, door installations, and window replacements.
- Performed various projects for the community such as building and framing an outdoor classroom for local schools in the area and building coops and enclosures for local farming and agricultural sites.
Painter
Signature Painting Company
02.2018 - 11.2019
- Maintained a positive and productive work ethic in fast paced work environment.
- Responsible for ordering and picking up materials for job sites.
- Ensured a professional and tidy image on every job site.
- Responsible for packaging paints and distributing to other contractors.
- Experience in safe loading of materials and transportation from one job site to another.
- Experienced in leadership roll and ensured all crew was on tie, presentable, positive, and ready to get the job done.
Store Manager
Open Oven Pizzeria
03.2016 - 07.2017
- Ensured a positive and productive work ethic.
- Responsible for ordering products and keeping adequate inventory on hand.
- Responsible for hiring and training new employees.
- Responsible for handling business accounts, bank deposits, cash handling, and safe drops.
- Responsible for ensuring a clean and sanitized work space with proper organization to ensure a safe and healthy work environment.
Pantry Chef / Garde Manager
Luna Red Restaurant and Lounge
06.2013 - 04.2016
- Ensured property safety, sanitation, and hygiene of kitchen premises, equipment, and tools.
- Ensured compliance in food handling regulations and standards at all times.
- Helped maintain inventory of not only food items but also equipment of kitchen.
- Ensured minimal waste of ingredients and raw materials by following portion control standards set forth by the executive chef.
- Prepared cold foods including but not limited too; appetizers, salads, and chilled entrees.
- Helped in cooking and garnishing dishes as directed by the executive chef.
- Verified all dinner orders were prepared as requested and that special allergen requests were completed safely.
- Ensured proper storage of leftover food products.
Prep Cook
Eatz By Design
02.2013 - 06.2013
- Performed and maintained proper kitchen sanitation procedures.
- Assisted head chef in higher level tasks when needed and under direction.
- Ensured all leftover food products were properly and safely stored to follow food handling guidelines.
- Prepped ingredients for each station and maintained proper inventory levels throughout shift to keep a productive and fast paced environment to help ensure customer satisfaction.
Education
Automotive
Cuesta College
01.2018
High school diploma -
San Luis Obispo High School
San Luis Obispo01.2013
Skills
- Service management
- Automotive mechanical repair
- Preventative maintenance
- Diagnostics
- Safe drops
- Inventory ordering
- Automotive parts identifying
- Parts ordering
- Positive attitude
- Service scheduling
Certification
- Ase Certificate For Braking Systems (Automotive)
- Ase Certificate for Computer Systems (Automotive)
- Background check cleared and approved
Timeline
Service Manager
Big Brand Tire & Service
01.2024 - Current
Assistant Store Manager
O' Reilly Auto Parts
07.2021 - Current
Production Line Worker
The Hive LLC
02.2020 - 02.2021
Private Contractor
Just Walls LLC
01.2020 - 02.2021
Painter
Signature Painting Company
02.2018 - 11.2019
Store Manager
Open Oven Pizzeria
03.2016 - 07.2017
Pantry Chef / Garde Manager
Luna Red Restaurant and Lounge
06.2013 - 04.2016
Prep Cook
Eatz By Design
02.2013 - 06.2013
Automotive
Cuesta College
High school diploma -
San Luis Obispo High School
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