Recognized for leading casino to the highest win in 2024, demonstrating exceptional performance.
Supported high-limit guests, addressing needs to enhance satisfaction and promote return visits.
Managed multiple priorities and met deadlines in stressful, high-pressure situations.
Coordinated room setup and confirmed guest meals and gaming reservations.
Content Moderator + Technical Support
Op3n World
01.2022 - 09.2022
Moderated English and Korean forum discussions to foster community engagement and support for NFT startup.
Provided technical support and guidance for NFT purchases, including crypto wallet setup, wallet connection with Op3n World, and NFT transfers, ensuring user satisfaction and successful transactions.
Reviewed user-generated content for compliance with community guidelines.
Marketing and Sales Manager
Textile One Inc.
Los Angeles, CA
03.2016 - 01.2020
Increased awareness of Textile One by curating a portfolio of successful print designs.
Created engaging social media content that enhanced brand recognition, facilitated networking with emerging clothing brands, and contributed to increased sales.
Sourced new fabrics at fabric expos like Intertextile in Shanghai and reinforced vendor relationships through international travels to China and Korea.
Developed personalized fabric headers for marketing campaigns and presentations, aligning with fashion brands' specific fabric and print preferences, including Michael Kors, Ross, Forever 21, Urban Outfitters, Karen Kane, Ella Moss, and Studio F.
Accounting
Textile One, Inc.
Los Angeles, CA
11.2014 - 03.2016
Supported payroll processing.
Tracked payments and followed up on financial transactions.
Reconciled accounts receivable and accounts payable.
Monitored bank payments for timely completion.
Prepared balance sheets and profit and loss statements.
Production Assistant
Textile One, Inc.
Los Angeles, CA
01.2013 - 11.2014
Built and maintained relationships with existing and new fabric suppliers, companies, and factories.
Handled processing of all sales and purchase orders.
Followed up with fabric suppliers on quality control, color, price, and yardage.
Monitored order delivery to warehouse or customers on time.
Sent fabric for testing, including flammability, holes, shading, dyeing, stitching, misprint, and lines.
Stayed in regular contact with forwarding and logistics companies regarding shipping arrival and container clearance.
Salesman
Textile One Inc.
Los Angeles, CA
06.2009 - 01.2013
Learned textile differences across knits, woven fabric, silk, lace, and novelty fabrics.
Built new client lists through cold calling, email outreach, and market research until meetings were secured with clothing companies.
Supported sales growth by closing business with several apparel brands, despite not converting every appointment.
Applied negotiation skills to balance buyer needs with production team requirements in apparel sales.
Worked with major U.S. brands, including Michael Kors, Karen Kane, Ross, Forever 21, and international brand Studio F, while tracking fashion trends and partnering with graphic design team on original prints and patterns.
Stayed up to date with the latest fashion trends. Worked with the graphic design team to come up with new and original prints and patterns.
Legal Assistant
Law Offices of Alan Kaplan
Los Angeles, CA
09.2008 - 05.2009
Reviewed, sorted, and assembled evidence and other legal records for attorney review and case support.
Prepared and checked correspondence and legal documents, including pleadings and contracts.
Researched regulations, laws, and legal articles to support reports, case files, and legal guidance.
Handled client billing by preparing, finalizing, and sending invoices, and by resolving billing issues with billing attorney.
Organized and maintained paper and electronic filing systems for easy document retrieval.
Education
Bachelor of Arts (B.A.) - English Literature
UC Davis
Davis, CA
06-2008
Skills
Languages: English (Fluent), Korean (Fluent)
Computer Software: Microsoft Office (Word, Excel, Powerpoint), Intuit Quickbooks
Accomplishments
Top Performance Actual 2024 - Venetian Resort and Casino
Rising Star Asian Marketing 2025 - Venetian Resort and Casino