Jason James
Logan
Summary
Dynamic Service Technician with proven expertise at Larkin/Smith HVAC and Refrigeration in equipment maintenance and technical troubleshooting. Recognized for enhancing customer satisfaction through efficient diagnostics and timely repairs. Adept at training junior staff and collaborating on complex installations, fostering a culture of excellence and safety in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Larkin/Smith HVAC and Refrigeration
05.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Farm Manager
Reidco
03.2017 - 02.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
Education
Some College Credits in Business
Graduated - 3 .5 Years Trade School A/c And Ref.
West Point High School
Cullman, AL05.1994
Skills
- Equipment maintenance
- Technical troubleshooting
- Diagnostic testing
- System installation
Accomplishments
3rd in state VICA comp. At the age of 16
Certification
Type 1&2 EPA certification
Timeline
Service Technician
Larkin/Smith HVAC and Refrigeration
05.2021 - Current
Farm Manager
Reidco
03.2017 - 02.2021
Type 1&2 EPA certification
Some College Credits in Business
Graduated - 3 .5 Years Trade School A/c And Ref.
West Point High School
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