Jason Jenkins Jr
Bay Shore,NY
Summary
Detail-oriented professional with a proven track record of success in diverse roles, leveraging extensive experience to drive impactful improvements for both external and internal customers. A passion for tackling new challenges fuels a commitment to excellence, while a strong ability to foster a collaborative, team-oriented environment ensures the achievement of shared goals. Skilled at identifying opportunities for enhancement and implementing effective solutions, consistently delivering results that exceed expectations.
Overview
13
13
years of professional experience
Work History
Depot Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
Central Islip, NY
01.2026 - Current
- Led customer service team, enhancing client satisfaction and retention rates.
- Developed training programs for staff, improving product knowledge and service delivery.
- Implemented feedback mechanisms to identify areas for service improvement.
- Streamlined order processing procedures, reducing response times and increasing efficiency.
- Conducted detailed payroll reviews, ensuring compliance with company policies and regulations.
Cusotmer Care Lead
Raymour & Flanigan Furniture and Mattress Store
Central Islip, NY
03.2023 - 12.2025
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Managed maintenance of fleet vans
- Provided day-to-day leadership and direction to a team of customer care representatives.
- Monitored customer satisfaction levels through surveys and feedback.
- Managed daily workflow of customer inquiries by assigning tasks appropriately among team members.
- Reviewed customer feedback regularly to identify areas for improvement or potential issues.
- Performed root cause analysis of recurring problems in order to develop long term solutions.
Inventory Control Coordinator
Raymour & Flanigan
Central Islip, NY
11.2020 - 03.2023
- Maintained accurate and up-to-date inventory records.
- Performed root cause analysis of variances between actual vs expected results.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Utilized inventory management software for tracking and reporting purposes.
- Trained new employees on inventory management practices and procedures.
- Investigated discrepancies between physical count and computer records.
- Organized regular cycle counts to identify any potential issues early on.
Parts Coordinator
Raymour & Flanigan
Central Islip, NY
08.2015 - 11.2020
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Resolved customer inquiries related to part availability or quality issues.
- Implemented inventory control systems to track parts usage and reduce waste.
- Efficiently handled credit requests related to delayed orders from vendors
- Maintained efficient supply chain management by overseeing inventory levels across all locations.
- Established a robust procedure for stocking and tracking regularly used components
Customer Care Coordinator
Raymour & Flanigan
Central Islip, NY
08.2013 - 08.2015
- Provided timely and accurate responses to customer inquiries.
- Resolved customer complaints in a professional manner.
- Conducted regular follow-up calls with customers to ensure satisfaction.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Education
Bachelor of Arts - History With A US History Concentration
Southern New Hampshire University
Hooksett, NH11.2027
High School Diploma -
Bay Shore High School
Bay Shore, NY06.2008
Skills
- Budget management
- Team development
- Routine maintenance tasks
- Timely escalation handling
- Effective delegation
- Timely shift coordination
- Negotiation and Conflict Resolution
- Active Listening
- Positive Attitude
- Inventory Distribution
- Cycle Counts
- Shipping and receiving
- Warehouse Management
- Problem-solving
Accomplishments
- Completed Coaching for Excellence course
- 2X Associate of the Month
References
References available upon request.
Timeline
Depot Customer Care Manager
Raymour & Flanigan Furniture and Mattress Store
01.2026 - Current
Cusotmer Care Lead
Raymour & Flanigan Furniture and Mattress Store
03.2023 - 12.2025
Inventory Control Coordinator
Raymour & Flanigan
11.2020 - 03.2023
Parts Coordinator
Raymour & Flanigan
08.2015 - 11.2020
Customer Care Coordinator
Raymour & Flanigan
08.2013 - 08.2015
High School Diploma -
Bay Shore High School
Bachelor of Arts - History With A US History Concentration
Southern New Hampshire University